WebSite X5Help Center

 
A. W.
A. W.
User

Pictures (jpg) disappering when online but fine in X5  en

Autore: A. W.
Visite 1453, Followers 1, Condiviso 0  

Hi

Using most recent version of x5 v.13 professional.

Pictures (.jpg) are fine in the software but some (to me totally random which ones) are disappearing when the site is online.

Any suggestions?

Postato il
5 RISPOSTE
JJ. JUAG
JJ. JUAG
User

Are there any error messages during the upload?
Is enough space on the server?
Enter the link to the homepage to view!

JJ.

Leggi di più
Postato il da JJ. JUAG
A. W.
A. W.
User
Autore

No messages apart from the known ones (save freeze). But even reuploading does not resolve the issue. To solve the problem I have to either copy the image on the drive and use that copy in X5 (every time I use the same image) or I take a new "image" field in the X5 menu. I tend to copy/paste already used "image" fields to keep the formatting I want. Using a fresh "image" field seems to resolve the issue, but is time consuming, since I have to reformat it every time again.

Leggi di più
Postato il da A. W.
Incomedia
Claudio D.
Incomedia

Hello Annette,

From where are you taking the original image?

Is it from an external drive?

Many thanks!

Leggi di più
Postato il da Claudio D.
A. W.
A. W.
User
Autore

Hi Claudio,

internal drive.

Leggi di più
Postato il da A. W.
Incomedia
Claudio D.
Incomedia

Hello Annette,

Thank you for the information. Please try to export the project as IWZIP in step 5 and then import it back in the program and work on this imported copy to see if then you experience the same issue.

Please keep me updated.

Leggi di più
Postato il da Claudio D.