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Colin A.
Colin A.
User

Generic Upload Error  en

Autore: Colin A.
Visite 876, Followers 1, Condiviso 0  

When I go to upload my site in FTP, I get a Generic Error, Unable to connect.

Checked all settings, same a used in Core FTP, which works fine.

Postato il
7 RISPOSTE
Esahc ..
Esahc ..
Moderator

Colin, what version of WX5 are you using, and are you registered so Incomedia can assist?

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Postato il da Esahc ..
Colin A.
Colin A.
User
Autore

Ver: Evo 13, yes registered.

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Postato il da Colin A.
Esahc ..
Esahc ..
Moderator

Colin, if CoreFTP works, why use the built in FTP client (I use Filzilla because it is smarter and faster).

However, when I click on your Avatar it shows no software - this might be an issue that should be answaerd by Incomedia????

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Postato il da Esahc ..
Andre E
Andre E
Moderator

Colin,

Add your registration nr in your profile here in the helpcenter, this helps us in helping you and it gives you more possibilities. Top right pull down next to your name -> licences)

Try to make the destination folder empty. maybe that helps. Then choose the correct path, X5 will then ask to set the folder.

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Postato il da Andre E
Colin A.
Colin A.
User
Autore

My licences are registered under a different email, but I can't find out which one and how to log in, that's why I created this profile.

I'll try your idea, Andre, thanks.

I use X5 to upload just because I always have (I did use Core yesterday and it was faster) and use it to notify Google, Facebook and Twitter when finished.

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Postato il da Colin A.
Colin A.
Colin A.
User
Autore

Would you believe it, just found that I can open my account in the Help Centre from X5, I'll put the question on there.

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Postato il da Colin A.
Andre E
Andre E
Moderator

If it is needed you could.

Thanks

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Postato il da Andre E