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Marcin B.
Marcin B.
User

Activation Problem / Problem z aktywacją  pl

Autore: Marcin B.
Visite 2911, Followers 1, Condiviso 18  
Parole Chiave: activation,aktywacja

Hello Incomedia Team,

Yesterday I bought the upgrade to the Website X5 v9. Unfortunately, I can not perform activation. The message "Activation Error: 322". I use the license key obtained along with the order.

Best Regards, Marcin

Postato il
6 RISPOSTE - 1 CORRETTO
Incomedia
Daniel N.
Incomedia

Google Translate:

MarcinDobry wieczór,

Kiedy instalacja 9 należy także pamiętać, by korzystać z tego samego adresu e-mail, który został użyty do rejestracji 8, więc system rozpoznaje go i pozwala na upgrade.
Gdy nieużywasz tego samegoadresu e-mailz8 datębłędu322

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Postato il da Daniel N.
Marcin B.
Marcin B.
User
Autore

Daniel, thanks for reply. Let's talk in english, google translate is sometimes unreadable ;)

I checked all e-mails after purchase. And I found my fault.
I was so excited about the new version relase that I made the purchase of an upgrade of Website X5 Compact 9 instead of an upgrade of Website X5 Evolution 8.
How We can fix this? Purchase another license, re-purchase the proper upgrade or purchase Website X5 Compact 9 as the basis for the upgrade is not an option for me...

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Postato il da Marcin B.
Marcin B.
Marcin B.
User
Autore

Ijustclickedthis link, but my first version was Website X5 v8 evolution.
I want to buy upgrade from  Website X5 v8 Evolution to Website X5 v9 Evolution.
By mistake, I bought upgrade from Website X5 v9 Compact to Website X5 v9 Evolution.
And now, This purchase is totally useless.
Maybe I could pay the difference between the prices and become an owner of an upgrade from v8 Website X5 Evolution Website X5 Evolution v9?

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Postato il da Marcin B.
Incomedia
Daniel N.
Incomedia

Hi Marcin,

You can reply to Cleverbridge, from the e-mail you received, and asking for a refund, and then you can make another order.

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Postato il da Daniel N.
John Eskildsen
John Eskildsen
User

You must registre with your old e-mail, it must be the same as you registred you first Website X5.

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Postato il da John Eskildsen