Activation Problem / Problem z aktywacją
Автор: Marcin B.
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Подписчики 1,
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Hello Incomedia Team,
Yesterday I bought the upgrade to the Website X5 v9. Unfortunately, I can not perform activation. The message "Activation Error: 322". I use the license key obtained along with the order.
Best Regards, Marcin
Размещено
Google Translate:
MarcinDobry wieczór,
Kiedy instalacja 9 należy także pamiętać, by korzystać z tego samego adresu e-mail, który został użyty do rejestracji 8, więc system rozpoznaje go i pozwala na upgrade.
Gdy nieużywasz tego samegoadresu e-mailz8 datębłędu322
Автор
Daniel, thanks for reply. Let's talk in english, google translate is sometimes unreadable ;)
I checked all e-mails after purchase. And I found my fault.
I was so excited about the new version relase that I made the purchase of an upgrade of Website X5 Compact 9 instead of an upgrade of Website X5 Evolution 8.
How We can fix this? Purchase another license, re-purchase the proper upgrade or purchase Website X5 Compact 9 as the basis for the upgrade is not an option for me...
Hi Marcin,
There is an option from the Compact 9 too :) at this link: https://incomedia.cleverbridge.com/627/?scope=cart&cart=90869&showcart=false&recommendation=edcd
This is the only option for getting the EVO 9 on a lower price, because we cannot change your licence from Compact 9 to Evolution 9 :(
You'll love the EVO 9
Автор
Ijustclickedthis link, but my first version was Website X5 v8 evolution.
I want to buy upgrade from Website X5 v8 Evolution to Website X5 v9 Evolution.
By mistake, I bought upgrade from Website X5 v9 Compact to Website X5 v9 Evolution.
And now, This purchase is totally useless.
Maybe I could pay the difference between the prices and become an owner of an upgrade from v8 Website X5 Evolution Website X5 Evolution v9?
Hi Marcin,
You can reply to Cleverbridge, from the e-mail you received, and asking for a refund, and then you can make another order.
You must registre with your old e-mail, it must be the same as you registred you first Website X5.