Hello Angela, 

I have split your message here so to help you better and avoid confusion on the other post. 

I can see you credits have been regularly activated on your profile, I can also see you have already purchased some objects (helpcenter.websitex5.com/it/community/utenti/840521/credits), so I assume you could solve the issue, isn't it?

Please let me know if I can be of any help. Kind regards.