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Michael R.
Michael R.
User

Object install  en

Autore: Michael R.
Visite 695, Followers 1, Condiviso 0  

I have purchased the object "Swiper Grid Slider" at 18 credits, but I get a message when try to install the object in Website X5 Pro 13: "Invalid Object content" and then I only can click OK, why?

I have earlier purchased and installed many others object to Pro 13 with no problems and of course updated the object list. 

My system: Windows 10 Pro

Hope that Support can help me.

Best regards

Michael Rahbek

Postato il
3 RISPOSTE - 1 UTILE
Andre E
Andre E
Moderator

Hello Michael R.,

I just installed it wwith no problems at all.

Did you refresh the page before donwload? Can the firewall prevent the communication with the server of Incomedia, try it without a firewall/virusscanner.

I use win1o as well and x5 pro v13.

You can also try to download with a brand new project and see if that helps.

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Postato il da Andre E
Michael R.
Michael R.
User
Autore

Hi Andre

Thanks for the answer.

I have earlier refreshed the page and other new object was no problem to install.

The object "Swiper Grid Slider" is new for me and I have not earlier downloaded this object.

A small text at the object says that the object is purchased and ready to install, but a pop menu with an error says "Invalid Object Content" when I try to install the object. Then I only can click OK and the object is still uninstalled.

But I will in the coming days try to turn of firewall and antivirus and try to install the object again.

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Postato il da Michael R.
Andre E
Andre E
Moderator

Great let me know how it goes, don't forget to test with a brand new project as well.

Goodluck

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Postato il da Andre E