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Alex O.
Alex O.
User

Lost existing project  en

Autore: Alex O.
Visite 852, Followers 1, Condiviso 0  

Hi,

Today I update my WebSite X5 v13 - Professional, when it starts I went to the edit and existing project but i can't find my project, so i try to go in my documents where incomedia save the project but the folder is empty.

There is a tool that can make me donwload all my staff directly from Incomedia server?

Thanks 

Alex Olivotto

Postato il
3 RISPOSTE
Esahc ..
Esahc ..
Moderator

Alex, is there any chance it is in the recycle bin?

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Postato il da Esahc ..
Alex O.
Alex O.
User
Autore

no

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Postato il da Alex O.
Incomedia
Elisa B.
Incomedia

Hi Alex, 

I am very sorry to hear what you went through. Did you ever make a backup copy and exported the iwzip file of this project? Also, can you find iwprj files of this project? If you can find this file, you can follow this procedure to restore the project (you can refer to the Evolution 10 procedure): https://helpcenter.websitex5.com/it/post/47713

Please let me know if you need further help. Kind regards.

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Postato il da Elisa B.