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Graham B.
Graham B.
User

Unable to connect to server in X5 Evol13 but able to in Evol12  en

Autore: Graham B.
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I have tried to upload a website from Evolution 13 to my web host but keep getting the message "Unable to connect to server" "Generic Error". I have confirmed, and re-input the profile / parameters are as required but still unable to connect. Strangely I can connect and upload from Evolution 12 using exactly the same profile, etc.; I even copied and pasted from 12 to 13 with no luck. My web host is 1&1. Can anyone help me?

Postato il
4 RISPOSTE - 1 CORRETTO
Andre E
Andre E
Moderator

Try connecting with an empty destination folder (step 5 export project)

Then select correct folder manualy and x5 wil ask to set this folder as default, say yes.

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Postato il da Andre E
Graham B.
Graham B.
User
Autore

Tried that without success, just got the same error message. It does work in Evol 12 but not in 13.

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Postato il da Graham B.
Andre E
Andre E
Moderator

Are you truly shure that all data is the same? Also check capitals and spaces.

I can't imagine that it does not work when v12 works.

Try also an "/" (forward slash only)  in the destination folder.

I don't want to mention this but I have had the exact same thing a few weaks ago, but after checking very often I found a small typo on the data. embarassed

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Postato il da Andre E
Graham B.
Graham B.
User
Autore

Success! I had copied and pasted the settings from 12 to 13 apart from the password which I entered as it was on the web hosting site but still no luck (it's not possible to copy from the password field in 12). Success came when I entered the password in lowercase rather than as it was on the host site where it had an initial capital; very strange. Thanks for the suggestions.

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Postato il da Graham B.