Template will no longer load in X5 14 Pro 
Autore: Mike B.
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The templates no longer load from the one avalible in the X5 14 pro. Although I can choose a template, it begins to download after I sign in etc. But it quicly says the template can not updated. Do you want to continue Y N. I have chosen both If Yes it says Template not valid and says update the library (Done) if No it just clears the box.
How do I get templates back ?
Thanks,
Mike
Postato il
Hello Mike
There seem to be an issue with the templates.
See this post : https://helpcenter.websitex5.com/it/post/184603
And this : https://helpcenter.websitex5.com/it/post/184599
And this : https://helpcenter.websitex5.com/it/post/184626
All about the templates. I guess there will soone be an update available.
Kind regards
John S.
Hello Mike B.,
The issue has been solved and now the templates can be downloaded.
Can you please test it again?
Many thanks!
Autore
Hello Claudio,
Problem still persists.
Same messages and issue.
Restarted X5 14 pro. no effect.
Thanks,
Mike
Hello Mike,
Try please in this case to reinstall the program and then test it again.
Many thanks!
Autore
Hello Claudio,
Uninstalled completely, then reinstalled. Restarted.
Still exactly the same issue.
Thanks,
Mike
Hello Mike,
In this case please delete the content in following folders on your computer:
C:\Users\ YOUR WINDOWS USERNAME \AppData\Local\Incomedia\WebSite X5 v13 - Professional\Templates
C:\Users\ YOUR WINDOWS USERNAME \AppData\Local\Incomedia\WebSite X5 v13 - Professional\WebCache
Once done start the program and then test it again.
Many thanks!
Autore
Thanks Claudio,
That finally worked. It was X5 ver 14 that needed the cache clear, but I did the X5 13 first, although I assumed that the data in X5 14 was the issue.
All is well.
Thanks,
Mike