Hi Fred,

You are not alone ;-)

See https://helpcenter.websitex5.com/it/post/187719

Danielle

Fred, does the preview image fail when you put the video gallery on it's own page?

(the browser may be incapable of caching previews for a dozen videos simultaneously?)

I put 1 gallery with only 4 videos on home page and can only see 2 of them so I do not think it is caching and I tested with multiple browsers and same result.

In this case it sounds like an issue with the preview frame on google.

If you alter the order, do different videos have a preview (if so this may indicate an issue with WX5)?

Hello Fred

I have the same experience.

If INCOMEDIA can't have it to function with the preview, the object is useless.

They should make it possible to have a "preview" image that people could specify. This way it could function - but the best would be that it functioned with the automatic preview.

Kind regards

John S.

Hey Fred

As said by Danielle.
Identified bug... https://helpcenter.websitex5.com/it/post/187719

I am waiting news from Elisa ... How long time... don't know !!!!

In the last X5 Pro v14 update, no fix ... Grrrr

Regards

Hi Fred, 

do you confirm you have the same problem reported here? https://helpcenter.websitex5.com/it/post/187719

Thanks! Kind regards.

Hi Elisa,

WE ARE STILL AND ALWAYS ALONE!!!

How could you ask this question to Fred???

OF COURSE IT'S THE SAME PROBLEM!!!

YOU DON'T READ OUR POSTS may be, YOU DON'T TAKE CARE OF OUR ISSUES, of course!!??

Since few weeks, you systematically ask a question when we post a problem. Is it a manner for you to save a day, hoping that an other user find the solution?

Many users are writing in this forum ideas, tutorials, some are making test projects, just to help the communauty.

You don't even have the courtesy to thank the work we do.

We are wasting time for you. It is an inadmissible disrespect.

Sorry for the capital letters BUT WE ARE ALL DISAPPOINTED by your attitude!

Danielle

+1 Danielle

And the bug is always running... 

So my project is blocked because the product doesn't offer the function running fine...

On this bug, NO news about fix and delay !

Regards

Hi Fred, 

we have been informed about this issue and the developers are currectly working at it. I will let you know as soon as possible. 

Thanks! Kind regards.

I agree on comment on fix...They should make it possible to have a "preview" image that we could specify... as an option so we can at least clip a pic off youtube. 

I am waiting for a solution too...

Hello Juanjo, 

have you updated the Object to the latest version? If you still have problems, please write me on a separate post what happens, so we can look into your issue. 

Thanks! Kind regards.

Hello,

The updated objet displays videos correctly but controls & comands does not work anymore

We need to choose: videos or controls ... but both, not :-)

https://helpcenter.websitex5.com/it/post/187719

Regards