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Gabriel E.
Gabriel E.
User

Website X5 Manager will not add websites!  en

Autore: Gabriel E.
Visite 2785, Followers 2, Condiviso 0  

I installed the Manager in my cellphone and when I try to add a website, whether manually or by scanning the QR code, it refuses to add any website and I get the error

"The website cannot be added. Check that it was created with WebSite X5 Professional 13."

I just upgraded to the new Version 15. How is this possible? What do I do?

Postato il
10 RISPOSTE
Jeff W.
Jeff W.
User

I am having the exact same issue. my comments were marked private as details were sent to incromedia.

they have sent the problem on to the developers. I am hoping for a fast reply

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Postato il da Jeff W.
Gabriel E.
Gabriel E.
User
Autore

    I am calling Italy tomorrow morning to get a faster update instead of waiting to see IF they reply here. Will post any reply I get.

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Postato il da Gabriel E.
Jeff W.
Jeff W.
User

Thanks

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Postato il da Jeff W.
Incomedia
Stefano G.
Incomedia

Hi Gabriel.

As reported by Jeff, we're currently investigation his particular situation.

It would be great if you could provide here for me your website's URL in order to have those verified as well.

As soon as I get an answer from the developers, I will proceed to informing you here

Thank you

Stefano

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Postato il da Stefano G.
Jeff W.
Jeff W.
User

any word yet?

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Postato il da Jeff W.
Incomedia
Stefano G.
Incomedia

Hi Jeff,

As communicated earlier, the issue is under examination.

As soon as news are available from the developers, I will let you know here. 

Thank you for your understanding

Stefano

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Postato il da Stefano G.
Gabriel E.
Gabriel E.
User
Autore

Stefano, I have a whole bunch of sites. It's not an issue with any particular site. It is an issue with the APP.

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Postato il da Gabriel E.
Jeff W.
Jeff W.
User

Hello Stefano

Are the developers getting any wheres close to solving this issue?

seems to be taking a very long time

thanks Jeff

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Postato il da Jeff W.
Aleksey K.
Aleksey K.
User

All issue website x5 fix from 1 to 4 month... Its normal for this team....

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Postato il da Aleksey K.
Incomedia
Stefano G.
Incomedia

Hi everyone,

Again, I must say that there is no news about this issue at the moment, as it is still examination.

Do not worry, for as soon as news are available from the developers, I will let you know here. 

Thank you for your understanding

Stefano

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Postato il da Stefano G.