Hi Michael, 

thank you for contacting us. 

Are you receiving this error message on WebSite X5 15 or 10? When does it exactly appear?

Please post a screenshot of the error message, so we will be able to help you further. 

Thanks! Kind regards.

I am using Website X5 Version 15.

I have attached two pdf of the error:

1. Error - when trying to open a file

2. Importing - when trying to Import a previously save file.

A. in the Importing you can see it is running but the file never loads.

B. I have tried several file which had been previously save and have not gotten them to load.

It appears I can only attach one file to this discussion, I will send another reesponse with the

Import attachment.

I am using Website X5 Version 15.

I have attached two pdf of the error:

1. Error - when trying to open a file

2. Importing - when trying to Import a previously save file.

A. in the Importing you can see it is running but the file never loads.

B. I have tried several file which had been previously save and have not gotten them to load.

It appears I can only attach one file to this discussion, I am sending this response with the

Import attachment.

Hi Michael, 

unfortunately, I cannot read the error message you posted, can you please attach bigger screenshots?

Thanks! Kind regards.

I am using Website X5 Evolution 15

Please attached

Hi Michael.

The path denied error most probably refers to the fact that either an antivirus or firewall is blocking access to the folder where the projects are located to the software, or windows set some kind of permission on the same folder which is not allowing the software to work correctly.

What if you create a new project? Does it happen there too?

Please check what I reported and let me know

Stefano

STEFANO,

Thanks for your asistance.

1. I had been using X5 eVOLUTION 15 (15.1.1 64 bit)

2. I upgraded today to 15.2.2 64bit

3. I tried to start a new project and got the message attached

If, as you say, perhaps permissions/firewall might be causing the problems how would I change them to check out this angle. Again, this software was working fine the day before this happened and no changes were made to the computer. I am using Windows 10 and have been since it was released a long time ago.

Thanks