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Monica A.
Monica A.
User

Preview screen X5 Version 16.11 empty  en

Autore: Monica A.
Visite 2341, Followers 1, Condiviso 0  

After selecting Preview the new screen pops up but remains white. It does not load the pages so the screen stays complete emty.

Anyone?

Thank you,

Monique

Postato il
13 RISPOSTE - 1 CORRETTO
Aleksey K.
Aleksey K.
User

Ctrl+preview try this...

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Postato il da Aleksey K.
Andre E
Andre E
Moderator

Zou niet moeten maar misschien helpt dit hier ook?
Heb je admin rechten? Probeer eens in te loggen met admin rechten. Wellicht helpt dat.

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Postato il da Andre E
Monica A.
Monica A.
User
Autore

Hi all,

I uninstalled X5 and installed again with Admin rights but same problem. I have been working with this version for 2 days without any problems and now ALL text fields are empty in the preview and cannot even be edited.

You can see in the right corner there is text available but when I double click to edit the text field it is empty

INCOMEDIA: what is this?

Monique

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Postato il da Monica A.
Monica A.
Monica A.
User
Autore

the attachment shows an empty screen.

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Postato il da Monica A.
Andre E
Andre E
Moderator

Ik denk dat je hetzelfde probleem hebt als in het andere topic als dat is opgehelderd doet je preview het ook weer.

Test eens met zo min mogelijk programmas opgestart of op een andere pc.

Wellicht moet je .framework eens opnieuw instaleren

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Postato il da Andre E
Monica A.
Monica A.
User
Autore

I have X5 V13, V14 on the same desktop and they have no problems whatsoever with the Preview function; only V16.1.1

I reinstalled Framework but no improvement.

Monique

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Postato il da Monica A.
Andre E
Andre E
Moderator

En de andere pc? Ik neem aan dat daar preview wel werkt. Ik blijf bij mijn antwoord, check ook het andere topic.

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Postato il da Andre E
Monica A.
Monica A.
User
Autore

Op de andere  pc werkt het prima. Ik zet het project weer over naar de probleem pc en heb nog steeds hetzelfde probleem.

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Postato il da Monica A.
Andre E
Andre E
Moderator

Zoals in het andrere topic al vermeld er moet iets raar's zijn op die pc. Verder is het lastig te bepalen vanaf hier.

misschien heeft windows een defecte library od een virus, of een ander programma wat stoort, in dat soort dingen moet je het zoeken.

Wat is het operating systeem van je pc?

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Postato il da Andre E
Incomedia
Riccardo P.
Incomedia

Hello Monica,

I suppose that it can depend on the c ++ and .net packages.
I suggest you try to reinstall them by following these links and procedures:

2010 - https://www.microsoft.com/en-us/download/details.aspx?id=5555
2012 - https://www.microsoft.com/en-us/download/details.aspx?id=30679
2013 - https://www.microsoft.com/en-us/download/details.aspx?id=40784
2015 - https://www.microsoft.com/en-us/download/details.aspx?id=48145

For the .net:

Go to Control Panel > Programs and Features > Turn Windows features on or off
Clear the check box for Microsoft .NET Framework 3.5.1 and then click on OK. Clear also the check box for Microsoft .NET Framework 4.6 and then click on OK.
After Windows disables the feature you will need to go back to re-enable Microsoft .NET Framework 3.5.1 and 4.6 and then click ok.


finally try to start the program as an administrator and disable the antiviurs.

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Postato il da Riccardo P.
Monica A.
Monica A.
User
Autore

Thanks for your support. I have done what you described in your previous response but no improvement. I have finished tje project on another pc and working well.

Monique

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Postato il da Monica A.
Incomedia
Riccardo P.
Incomedia

Hello Monica ,

I'm sorry for that. At this point the only solution is to install the software on another PC so as to start using it and then restore Windows on the first PC.

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Postato il da Riccardo P.
Monica A.
Monica A.
User
Autore

Dear all,

I checked again the Firewall settings and the necessary settings AND I changed the port from 8080 to 8081 and the preview is working again. All works well.

Monique

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Postato il da Monica A.