incomedia decided for us that we do not need them

Is there something wrong with them then ? If i pay for something and still use they can not do that.

I have asked the same question here.

https://helpcenter.websitex5.com/it/post/199936

But there is no answer to why they are removed.

It is better to answer the old questions and solve the problem before they anser the new, we have to wait to long for a good answer and solution, most of the time you get something standard like we will look into te problem or nothing.

Good day to everyone,

I can confirm that we're currently experiencing an issue with the correct listing of a user's owned version, and are already looking into the issue.

As soon as there's news on this, I will be sure to notify you here promptly

Thank you for your understanding

Stefano