Error after update - WX5 Professional 
Autore: Reynaldo B.
Visite 686,
Followers 2,
Condiviso 0
Good day! I just installed the update of my website x5 professional a while ago. But after the update I cannot anymore open the program. The message is "Error occurred while running the program. Please re-install the program." I re-installed the program several times already to no avail. Can you please help me? Thanks.
Postato il
Autore
Hello! I attached here the screenshot of the message that appears everytime I re-install and start the WX5 Professional program. The problem occured only after the update yesterday. My other versions of WX5 (which I did not update) are working very well. I tried to downgrade but my files cannot be opened by the lower versions. As of now I cannot anymore work on my website. If you can restore my program to version 16.2, I believe that I can still open them. I don't know what to do now. Please help me! Thank you.
Hi Reynaldo.
This issue you're getting should actually be easily solved.
Do the following:
1_ uninstall the software again, and redownload the latest version from your Download section here on Help Center.
2_ Delete the folder located at : C:\Users\<yourusername>\AppData\Local\Incomedia\WebSite X5 - Professional
( DO NOT delete the one under Documents which contains your projects, or wherever you placed them if you changed the default folder)
3_ Reinstall the software.
Try all of this and let me know the result
Thank you
Stefano
Autore
Thank you Stefano! It is working perfectly now! All my files are intact also.
Regards,
Rey