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Sven Eric A.
Sven Eric A.
User

Version 16 does not start after installation  en

Autore: Sven Eric A.
Visite 2295, Followers 1, Condiviso 0  

I have just bought Version 16.3.1 and installed it. When starting the program I got the following message:

"An error occured when running the program.  Please reinstall the program.

(Typinitieraren för WebsiteX5.Browser.BrowserControl utlöste ett undantag)"

Sorry, the last text is in swedish.

The complete data is sent to you with my email address attached to the message.

I have now resinstalled the program several times, but the result is the same.

I am running Win10, 64-bit.

Postato il
2 RISPOSTE
Andre E
Andre E
Moderator
Utente del mese EN

Try the download from the helpdesk, top right the pulldown next to your name -> download, then install thsi one.

Or did you do this already?

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Postato il da Andre E
Incomedia
Elisa B.
Incomedia

Hi Sven, 

thank you for your message. 

Please install the following .Net Framework and Visual C++ from the following links:

.Net Framework

https://www.microsoft.com/en-US/download/details.aspx?id=49982

Visual C++ 

2010 - https://www.microsoft.com/en-us/download/details.aspx?id=5555
2012 - https://www.microsoft.com/en-us/download/details.aspx?id=30679
2013 - https://www.microsoft.com/en-us/download/details.aspx?id=40784
2015 - https://www.microsoft.com/en-us/download/details.aspx?id=48145

Then, please start the program as administrator. 

Thanks! Kind regards.

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Postato il da Elisa B.