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Agustin De La Torre
Agustin De La Torre
User

Website X5 Version 17 crashes constantly  en

Autore: Agustin De La Torre
Visite 373, Followers 1, Condiviso 0  

After upgrading from Version16 to 17 it has been a problem that after closing preview windows, program crashes randomly, sometimes the project can be recovered, as the program reports that it's still open or damaged, but now after a new crash, the project is corrupt.

Does anyone have this same problem? Can I open a V17 project in V16?

Thanks 

Postato il
3 RISPOSTE - 1 CORRETTO
Esahc ..
Esahc ..
Moderator

Agustin, hopefully you have a recovery option (iwzip file created at step 5 export, export project?).

Many have found that stability can be greatly improved by clicking save before preview, then using ctrl+preview. This is especially tru when making changes that affect every page at every resolution (eg header or footer)

If you have no iwzip file, you may be extremely lucky. Open WX5, select your project and then select backup. Choose a suitable candidate and then click redo.

If a project has been opened in v17 it cannot be opened in a lesser version (eg v16).

Please see also https://helpcenter.websitex5.com/it/post/203605

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Postato il da Esahc ..
Agustin De La Torre
Agustin De La Torre
User
Autore

Thank you for your feedback.

Unfortunately, the project was recently upgraded from V16 so no backup was usable, I had to reopen a V16 version and redo all of my changes. I'm currently working on two projects and the previous one survived ALL of the crashes, but this one didn't.

Yes, I've been saving the project before previewing it, due to my previous experiences with the crashy v17 days ago, this time was no exeption. I did save my work prior to preview, but for some reason the project became corrupt at some point. CTRL+preview is not helping.

Hope this problem get solved in the near future, this program was really stable, but V17 is a minefield.

Greetings.

Agustin.

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Postato il da Agustin De La Torre
Esahc ..
Esahc ..
Moderator

Agustin, please make frequent use of step 5 export, export project (you can rename or name incrementally to save multiple versions) until this issue is resolved for you.

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Postato il da Esahc ..