Can't receive emails from my website form. Sent Help chat 18 hours ago with no response! 
Autore: Jason S.
Visite 2007,
Followers 1,
Condiviso 0
Web X5 V. 14
I was receiving messages fine until the latest upgrade. I tried other suggestions like changing the script to low level script and PHP etc. But it still doesn't function. The only response I got was confirming that my webhost Hostica does support PHP.
Anyone have any other suggestions?
Postato il
? v14 hase not been updated for a long time.....
Check your spam filter / firewall. Try an even lower script.
What version PHP is your host running? Has this been updated by your host? Check and set to PHP v5 if possible at your host end, in your admin panel of your hosting company.
Autore
Thanks Andre, I have sent them (Hostica) a message to see what version PHP they are running. I tried all the different scripts available and none work. Below is the response I got from Hostica's support.
"Debugging the script being used to process the form results is outside the scope of our support. You may consider switching to a third party script such as FormMail to process your form results "
Autore
Ok, I have just checked myself on Hostica's Webservice and it shows PHP Version 5.6. Is that the correct setting?
Autore
Here is what I see on the webservice. Looks like several built in extensions.
Autore
Can anyone help with this?
Autore
Tried all the lower scripts, tried changing to PHP v7.1 - 5.5 still doesn't work. Totally in the dark now.
Strange,
both PHP versions should work.
I am a little lost as well, maybe try a full uppload?
Have you tested the test mail function from the admin panel?
set /admin behind the website, your credentials are in x5, step1 settings, advanced TAB -> acces
Autore
Is this where I should be to test the mail function?
Autore
Each time I changed the script settings I did a full upload.
Autore
This is the error message I get when I test it on the website and in the tool. The link is http://ssi-racingschool.com/calendar.html
Autore
Why would we get that error message "data will be sent to email address XXX when the website is uploaded on the server"? I've done several full uploads in the last few days.
Is there anyone that help with this?
Jason,
The mail function works only online, in the preview the software from the host that is needed to make mailing from website possible is not available. (PHP)
So you always need to test from website online.
online if you add / admin behind your website adres you get to your admin panel.
There is an online test facility to see what scripts do work. The login credentials are found in x5 as set in your dataanagement attachement earlyer