WebSite X5Help Center

 
Caner Kemalbay
Caner Kemalbay
User

I can not receive any e-mail from my webside  ru

Autore: Caner Kemalbay
Visite 1074, Followers 1, Condiviso 0  

Hello,

I can not run the e-mail system. Can someone tell me all steps  that i need to do ? I tried so many times but i can not  receive any e-mail from my system about getting order or membership area. 

Postato il
5 RISPOSTE - 1 UTILE
Aleksej H.
Aleksej H.
Moderator

Hello.
1) Go to the administrative part of your site and try different sending scripts. After checking, configure the program.
2) Write to the technical support of your hosting provider and ask if they are blocking the sending of letters from the site. Also ask them how you can configure DKIM, DMARC and SPF records, as well as which method of sending letters is more preferable.
3) Create a form; check the sending of letters.
4) Check the spam folder.
5) Try different addresses as the recipient address.

Leggi di più
Postato il da Aleksej H.
Caner Kemalbay
Caner Kemalbay
User
Autore

Dear Aleksej

Where can i find the email configuration codes from the system ? Hosting provider asked me this. 

Leggi di più
Postato il da Caner Kemalbay
Aleksej H.
Aleksej H.
Moderator

Mail settings (login, password, sending server, and so on) can be configured in the program itself.

Leggi di più
Postato il da Aleksej H.
Caner Kemalbay
Caner Kemalbay
User
Autore

My hosting provider ask me that where can they check these codes ? They will help to set up the e-mail system. Or tell me what should i do for each step to set up the system please.

Leggi di più
Postato il da Caner Kemalbay
Aleksej H.
Aleksej H.
Moderator

You can give them access to the admin panel of your site. There they will be able to test different sending methods.

Leggi di più
Postato il da Aleksej H.