Did you do a restart of your pc after update, else try that.

After restart of pc, start only x5, with as less other programs as possible and try again.

Hello Andre, i did not restart, now i have restarted the pc and the result is the same. When i select text in a textfield the rogram crashes and i have to start over again. See image. 

Andre, i also tryed to import the website again, but still the same crash, if i select the text it chrashes. I'm using a Microsoft surface pro 6 with windows 10. In the X5 version 2019.1 there was no problem.

Strange, is win10 up to date?, also the drivers for touch screen?

What happens if you disable the drivers for touch screen?

Still strange that there was no error before. Do you also get an error if you use the copy buttons on top from x5?

Is this whit the mouse or is thiis alos with touch screen that x5 hangs? 

I would test with a new clean project just to make sure it's clean and you don't damage your own project.

Andre, Win10 is up to date, drivers also up to date, i tryed a clean new project and that gives also a crash. Ik use the touchscreen and a pen for editing and selecting. If i select the text with my keybord then i can delete, copy and past, then there is no problem. 

Andre, i tryed it in version 13 and there it works fine, if i select some text then there should be come a sub menu with copy, past and so on .... see attachment image. best regards, Gerard

image

OK Gerard,

So it's a combination of the update in x5 and drivers for touch control. Again see if you can find newer touch control drivers and hope these will help, it's always difficult to get these things worked out.

I will set this post for Incomedia to check to see if they have changed something that could cause this behavior from the latest update.

Thanks for the info so far.

Hi Gerard

It seems weird that the touchscreen alone could be causing such issues. I would like to ask you to verify a different thing first and then I will proceed to verify the issue with the touchscreen specifically.

Do you have any running antivirus or similar? If so, try disabling it temporarily. Then, restart the pc and try again (the antivirus must still be off)

See if the issue is solved or not and keep me posted here

Thank you

Stefano

GOOGLE TRANSLATE ---

Hallo Gerard

Het lijkt vreemd dat alleen het touchscreen dergelijke problemen kan veroorzaken. Ik zou je willen vragen om eerst iets anders te verifiëren en dan zal ik het probleem specifiek met het touchscreen verifiëren.

Heb je een actieve antivirus of iets dergelijks? Probeer in dat geval het tijdelijk uit te schakelen. Start vervolgens de pc opnieuw op en probeer het opnieuw (de antivirus moet nog steeds uitgeschakeld zijn)

Kijk of het probleem is opgelost of niet en houd me hier op de hoogte

Dank je

Stefano

Hello Stefano, i have turned off the norton antivirus, restarted (virus still off) and tryed it again, it still crashes, when i i do the same in version 13 there is no problem. See the last screen shot from 8-6-2019. 

You understand that this is realy not nice to work with, i can not normal rearange my text on my project ...

Thanks Gerard

Ps. All the drivers and software are up to date!

Good day to you Gerard

Thank you for your report

Your situation is very peculiar and I've proceeded to forward all the provided information to the developers for further investigation. By any chance, do you get an error window when the software crashes? Or does it simply shut  down? If you get an error window, please attach the screenshot here

Should there be any news on this, I will be sure to keep you updated here

Thank you

Stefano

Hello stefano, no error message, the program just shut down. i hope you can help as soon as possible, best regards gerard 

Hi Gerard

We've performed some tests for this specifically.

I can confirm that apparently the issue occurs on every computer with touch functionality if you select whatever text with either finger or pen.

This issue happens with the v2019.1 as well, which surely means that the issue is not due to a WebSite X5 update, but rather some recent Windows update (if you're sure it used to work before)

In this case, I will proceed to report the fact to the developing team so that the situation can be kept under control

Should this come out to be a bug introduced in one of the latest Windows updates, it will most surely be fixed through another one of these in the future

For the moment, the only solution is not to use any touch functionality to edit the project

Thank you for your understanding

Stefano

Hello Stefano, thank you for the responce. as i told you before, the version 13 and 17 does not have this problem and worked fine. so i hope you can make a solution for me becouse the new 2019 version is not Workable. best regards, Gerard