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Orla H.
Orla H.
User

Website conversion error from x11 to x12 version  en

Autore: Orla H.
Visite 228, Followers 1, Condiviso 0  

Hi - I've been able to convert 3 out of 4 of my websites to the newest version of WebsiteX5 (v12) from v11.  However, my largest website stops converting at 59% with an error message "a local file header is corrupt".  I've no idea which iem this is and how to fix it - it't not a problem loading using the V11 software.  I attach a copy of the error message.  There is no way I can rebuild this website so please help identify and fix the specific issue so I can complete the conversion for this website http://canbeltos.songanddanceireland.com/ 

This choir website contains many song tracks and videos.

Many thanks,

Orla

PS  I'm not techy so won't be able to fix this from the server level myself if that's an option

Postato il
14 RISPOSTE - 4 UTILI - 1 CORRETTO
Paul M.
Paul M.
Moderator
Utente del mese EN

Hello Orla,

This is a known issue and the solution can be found here:

https://helpcenter.websitex5.com/it/post/155090

https://helpcenter.websitex5.com/it/post/155966

Please follow the advice given in those threads from Claudio (Incomedia) to resolve the problem:

In case of very large projects please follow these steps:

-Once you have the .iwzip file, rename it as .zip (if you do not see the filename extensions you have to enable them from the Windows control panel).

-Then extract the contents of the file into a folder, you can use a default program like 7zip or select "extract" from the Windows menu.

-Select the contents you have extracted in the folder and recreate the .zip storage (to do this you can use either the Windows default compressor or 7zip).

-Then  rename the file you have just created from .zip to .iwzip, so to import it into version 13 by clicking on the specific button "import" and by selecting the file.

Kind regards,

Paul

Search the WebSite X5 Help Center (multilingual)

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Postato il da Paul M.
Orla H.
Orla H.
User
Autore

Thanks Paul - I'll get my hubby to help me with this as I managed to mess this up!  I'll keep you posted and thanks for sharing this thread!

Orla :-) 

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Postato il da Orla H.
Orla H.
Orla H.
User
Autore

Hi Paul - we've tried but I'm afraid this is beyond our technical ability. Could someone do this for me given error is due to a glitch in the software? I could wetransfer the file if necessary.

Thanks again,

Orla

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Postato il da Orla H.
Paul M.
Paul M.
Moderator
Utente del mese EN

You can send the project to me if you wish, Orla, and I'll return it to you via WeTransfer?

Otherwise you could wait for someone else to offer assistance.  Official support for version 11 has ended but there are quite a few users willing to help out voluntarily.

You can send your project file to me securely using the contact form on my support website:

Contact Paul M.

When using WeTransfer please click the menu/options icon (circle with three dots) and select the option to send as a 'link'  -  you can then paste the link directly into my contact form.

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Postato il da Paul M.
Orla H.
Orla H.
User
Autore

Thanks so much Paul - I just checked wetransfer and you can only send 2gb at a time (the file is 7.56gb).  I'll try to upload to Dropbox instead as I have an account with room.  I'll send a link to your contact form once this is done (it'll take a day or 2 given the upload speed where I am!).

Thank you - so kind of you!  Orla :-) 

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Postato il da Orla H.
Paul M.
Paul M.
Moderator
Utente del mese EN

You're welcome, Orla.

To try and keep the IWZIP file size as small as possible please ensure that the following options are both deselected (i.e. checkbox NOT ticked) at Step 5:

  • Include a copy of the WebSite preview files
  • Include the Backup copies

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Postato il da Paul M.
Orla H.
Orla H.
User
Autore

Thanks a mill Paul - I left those boxes unchecked as requested and just sent that dropbox link to your contact form.

Hugely appreciated!

Orla :-) 

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Postato il da Orla H.
Orla H.
Orla H.
User
Autore

Hi Paul - I actually bought the latest version 2019.2.8 (not V12).  So this is the version I need to convert to.  Thank you

Orla :-) 

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Postato il da Orla H.
Paul M.
Paul M.
Moderator
Utente del mese EN

Thanks Orla...  I received the file safely and the project has been converted to version 2019.2.8 successfully.

I'm uploading now, and will email you privately with download details once the upload is complete.

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Postato il da Paul M.
Orla H.
Orla H.
User
Autore

Thanks SO SO much Paul - Hugely appreciate you doing this for me!

Orla :-) 

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Postato il da Orla H.
Orla H.
Orla H.
User
Autore

Thanks a mill Paul!  I've just downloaded and will export later today when I get back to my desk.  I'll post another update then.  MUCH appreciated!

Orla :-)

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Postato il da Orla H.
Orla H.
Orla H.
User
Autore

Imported to the latest version now Paul - can't thank you enough for your support!

Have a great weekend!

Orla :-) 

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Postato il da Orla H.
Paul M.
Paul M.
Moderator
Utente del mese EN

That's what we like to hear, Orla...  thanks for letting us know you are up and running again  smile

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Postato il da Paul M.