Cart sending order parameters 
Autore: John W.I've gotten a little lost. I just noticed a glitch in my website. I uploaded to the Beta 2020.2.6 this morning. Whenever I update the software and do an upload, I test the shopping cart. Past experience just tells me to keep an eye on it. I tried it from Google Chrome first. For some reason the UK was the default country again, not the US as I have tweeked to be. The cart results were not sent to me via e-mail as the business, and no reply to my e-mail as a customer. Thus I tried it in Firefox. Firefox, because I use it, had all my fields filled in. Form results worked, I got them on the business side, and the confirmation on the customer side.
I cleared the cache in Firefox, figuring I really need to test it. Order form came up blank and US was the default country as it should be. Form results were sent to me as a business, but no responses via e-mail. In the past, sometimes the auto response e-mails show up hours later or the next day. This could just be an issue with AOL or Verizon. But that initial order try in Chrome still never came through. Thus a lost order if it was a customer. I tried it in Chrome again, and I did get the order results, but still no auto responder e-mail as a customer.
In the Shopping Cart under Sending Order, I could had sworn their use to be a check box or a trigger to Send Collected Data back with the auto responder e-mail to the customer. But I do not see it now. I know you use to be able to send just an e-mail, or send an e-mail reply with the collected data. Was this trigger somewhere else in the software? I certainly do not see it under Sending Order. So I need a little help with that. It is an important switch to have. If the program now just automatically defaults to sending back all data, that is still fine. But it was nice when the option to choose was there. Is that where it was, or am I just losing it and thinking something was there that is no longer there? Okay, I'm not really losing it, I remember it being there. Or somewhere....
Hello.
About the mail delivery situation. Try deleting all site files from the hosting and re-uploading it. Then, for verification, clear your browser cache including cookies and autofill data. Also check that your hosting does not have any cache. If it is, then clean it.
If there are problems with delivery, then try to go to the site admin panel and test different options for sending mail (I would recommend SMTP). Use only mail with your own domain.
Maybe emails end up in spam. Configure SPF, DKIM and DMARC records on your hosting. You can find out about this from your hosting provider.
"In the Shopping Cart under Sending Order, I could had sworn their use to be a check box or a trigger to Send Collected Data back with the auto responder e-mail to the customer." - if you are talking about this option, then it is still in the program. But only if you do not store order data in the database.
Autore
Hi Aleksej,
From the graphic you pasted, I do have that screen. I do not use the database, I just have data sent to me via e-mail and it works fine 99.9% of the time. What I was referring to was there was a checkbox about sending the customer submitted data back to them so the customer can see what they entered. I can type a form letter e-mail in the Sending Order. I can type a separate footer. There use to be a couple of check boxes under that. One was to either include or not include the user submitted data back in the e-mail confirmation. And the other was to turn the Captcha on or off. I disctinctly remember something being there because I practiced with it almost 2 years ago. Since I had no need to change anything since determining how I wanted it to work, I have not looked for it since then. Just wondering where it went.
The test orders I did on that day had the robot sent e-mail confirmations trickling in to my e-mail a whole day later. The very first one never showed up, nor did the order info on the merchant end. That one just disappeared altogether. But the others filtered in over 20-something hours. When normally they are there within a minute or less. The data collected and sent to me via e-mail, I can see that in my inbox in 4 to 5 seconds most of the time. The confirmation sent to the customer, generally under 1 minute. So something was just amiss that day. It has worked fine to the best of my knowledge since then. Usually if a customer places an order and does not hear from me, they call. Since I have not had calls like that for a long time, I am presuming everyone who tries is getting through.
So I am just wondering, along with our form letter e-mail, we did have the option of sending or not sending the cart entered data back with it. Is it now just a default to have the cart info automatically sent back to the customer?
Perhaps the situation is related to this option.
In the contact form, I see the setting you are talking about.
I sent a notification about your question to the company employees, expect an answer from them here in the comments.
Autore
Yes, those two check boxes are under the Contact Form Object. Maybe I am spacing it, but I also thought that they were once options under the Shopping Cart sending order also. Possible that I did confuse it, and now that I think more on it, maybe the cart never offered this option. Maybe it was always set up to just send back the collected data with no option to stop doing that.
In the Shopping Cart Customer Details tab, we have the option of adding more lines, choosing to make them mandatory to fill in or not. Too bad there wasn't a column to check off: Yes, send this field of form results back with the auto responder e-mail, or NO, do not include this field results with the e-mail. That could make adding a credit card field to the cart order so easy, and then no need to send that data back in the e-mail for protection sake. That was one of the things I fought with when figuring out how to make my cart work in the begining. I am not a fan of Paypal, and I do not want any robot automatically charging a card.
But I think your refreshing of my memory on the Contact Form Object screen is starting to jog a few brain cells.
Thanks,