Contact form
Autore: John M.Good Day
i have a problem with the contact form im unable to receive email i have contacted my website hsoting here is there respond see the below and please assist .
how do we correct this
Hello John Mamabolo,
Thanks for contacting Support.
Following your query we checked your websites mentioned and can see they were all generated using an online website generator called Incomedia WebSite X5 Pro 2021.2.2 on www.websitex5.com.
bygracesolutions.co.za
bythegrace.org
drsmmoroatshehla.co.za
johnmamabolo.org
mjmamabolo.co.za
motjopenitrading.co.za
Please see their knowledgebase article on how to fix SMTP authentication issues with contact forms generated on their platform below.
https://helpcenter.websitex5.com/it/post/154351
https://helpcenter.websitex5.com/it/post/214109
You will need to go back to their platform and regenerate the contact form correctly as it's not possible to modify their preset code.
If you will get stuck please contact their support directly and advise that you are struggling with SMTP authentication the forms generated on their site.
Do let us know if there is anything else with which you require assistance we will be more than happy to assist you.
For account queries please visit our Knowledge base :- https://support.1-grid.com/support/solutions/articles/33000253137-introducing-the-1-grid-android-application
Sincerely,
1-grid Support Team
Hello.Try to set the SMTP settings in the program.You can find out all the necessary values on your hosting.
Autore
okay let me check