Good Day 

i have  a problem   with the  contact form  im  unable  to receive email  i have contacted  my website hsoting  here  is there   respond  see the below and please assist .

how  do we  correct this  

Hello John Mamabolo,

Thanks for contacting Support.

Following your query  we checked your websites mentioned and can see they were all generated using an online website generator called Incomedia WebSite X5 Pro 2021.2.2  on www.websitex5.com.

​

bygracesolutions.co.za
bythegrace.org
drsmmoroatshehla.co.za
johnmamabolo.org
mjmamabolo.co.za
motjopenitrading.co.za 

​

Please see their knowledgebase article on how to fix SMTP authentication issues with contact forms generated on their platform below.

​

https://helpcenter.websitex5.com/pt/post/154351

https://helpcenter.websitex5.com/pt/post/214109

You will need to go back to their platform and regenerate the contact form correctly as it's not possible to modify their preset code.

​

If you will get stuck please contact their support directly and advise that you are struggling with SMTP authentication the forms generated on their site.

​

Do let us know if there is anything else with which you require assistance we will be more than happy to assist you. 

For account queries please visit our Knowledge base :-  https://support.1-grid.com/support/solutions/articles/33000253137-introducing-the-1-grid-android-application

Sincerely,

​

1-grid Support Team