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ATHANASIOS V.
ATHANASIOS V.
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Remove chat plugin  en

Autore: ATHANASIOS V.
Visite 746, Followers 1, Condiviso 0  

I entered code for the comm100 chat and now i want to remove it but i cant find the code in the site.i have evolution 9 2012 edition,my web site is www.vrakastravel.gr

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8 RISPOSTE - 1 UTILE
Incomedia
Elisa B.
Incomedia

Hello there!

Thank you for getting in touch. 

You basically need to remove the code used for the chat integration from the section(s) you had reported it. 

Please let me know if I can be of any further help. Kind regards.

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Postato il da Elisa B.
ATHANASIOS V.
ATHANASIOS V.
User
Autore

Hello!!

Exactky,the thing is that when i go back  in these sections (page properties,expert)there is nothing there,no code,nothing ,blank.

Could they have moved somewhere else?

Thanks again

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Postato il da ATHANASIOS V.
Incomedia
Elisa B.
Incomedia

Hello there!

I really don't think so. 

Have you possibly checked on the pages and on the template header/footer as well? You may in fact have added it as an Object. 

Thanks! Kind regards.

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Postato il da Elisa B.
ATHANASIOS V.
ATHANASIOS V.
User
Autore

Hi again,

And one more thing, is it possible to upload the site from another PC?

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Postato il da ATHANASIOS V.
Incomedia
Elisa B.
Incomedia

Hello!

Have you already tried contacting your hosting provider, so to check if everything is correctly set on their side? Also, please try to repeat the operation after having disabled firewall and antivirus and having started the program as administrator, so to make sure that nothing is blocking the necessary software connection. 

Please let me know. Kind regards.

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Postato il da Elisa B.
 ‪ KolAsim ‪ ‪
 ‪ KolAsim ‪ ‪
Moderator
Utente del mese PT
ATHANASIOS V.
Hello!! Exactky,the thing is that when i go back  in these sections (page properties,expert)there is nothing there,no code,nothing ,blank. Could they have moved somewhere else? Thanks again

... The chat code is in HEADER in an HTML Code Object positioned on the left side, as indicated in the STAMP ... ...ciao ...

.

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Postato il da  ‪ KolAsim ‪ ‪
ATHANASIOS V.
ATHANASIOS V.
User
Autore
Elisa B.
Hello! Have you already tried contacting your hosting provider, so to check if everything is correctly set on their side? Also, please try to repeat the operation after having disabled firewall and antivirus and having started the program as administrator, so to make sure that nothing is blocking the necessary software connection.  Please let me know. Kind regards.
Hi Elisa,

Ok, it was a momentarily glitch of the firewall

Thank you

 ‪ KolAsim ‪ ‪
ATHANASIOS V. Hello!! Exactky,the thing is that when i go back  in these sections (page properties,expert)there is nothing there,no code,nothing ,blank. Could they have moved somewhere else? Thanks again ... The chat code is in HEADER in an HTML Code Object positioned on the left side, as indicated in the STAMP ... ...ciao ... .
Hi KolAsim

Yes spotted it already,

Thanks again

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Postato il da ATHANASIOS V.