Hello there!

Thank you for getting in touch. 

You basically need to remove the code used for the chat integration from the section(s) you had reported it. 

Please let me know if I can be of any further help. Kind regards.

Hello!!

Exactky,the thing is that when i go back  in these sections (page properties,expert)there is nothing there,no code,nothing ,blank.

Could they have moved somewhere else?

Thanks again

Hello there!

I really don't think so. 

Have you possibly checked on the pages and on the template header/footer as well? You may in fact have added it as an Object. 

Thanks! Kind regards.

Hi there Elisa,

Thanks, that was the problem I have ran to it before but I didn't uninstall the code correctly since I had pasted it multiple times.

Anyway now I get a new message when trying to Upload the site

https://photos.app.goo.gl/xdPQfjWutV3hYQFQ8

https://photos.app.goo.gl/qZaUA9dpdYshui376

https://photos.app.goo.gl/smBAFAWPTjGLxpvG7

Any ideas?

Thanks again

Hi again,

And one more thing, is it possible to upload the site from another PC?

Hello!

Have you already tried contacting your hosting provider, so to check if everything is correctly set on their side? Also, please try to repeat the operation after having disabled firewall and antivirus and having started the program as administrator, so to make sure that nothing is blocking the necessary software connection. 

Please let me know. Kind regards.

Ok, it was a momentarily glitch of the firewall

Thank you

Yes spotted it already,

Thanks again