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ATHANASIOS V.
ATHANASIOS V.
User

Remove chat plugin  en

Author: ATHANASIOS V.
Visited 191, Followers 1, Shared 0  

I entered code for the comm100 chat and now i want to remove it but i cant find the code in the site.i have evolution 9 2012 edition,my web site is www.vrakastravel.gr

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8 ANSWERS
Incomedia
Elisa B.
Incomedia

Hello there!

Thank you for getting in touch. 

You basically need to remove the code used for the chat integration from the section(s) you had reported it. 

Please let me know if I can be of any further help. Kind regards.

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Posted on the from Elisa B.
ATHANASIOS V.
ATHANASIOS V.
User
Author

Hello!!

Exactky,the thing is that when i go back  in these sections (page properties,expert)there is nothing there,no code,nothing ,blank.

Could they have moved somewhere else?

Thanks again

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Posted on the from ATHANASIOS V.
Incomedia
Elisa B.
Incomedia

Hello there!

I really don't think so. 

Have you possibly checked on the pages and on the template header/footer as well? You may in fact have added it as an Object. 

Thanks! Kind regards.

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Posted on the from Elisa B.
ATHANASIOS V.
ATHANASIOS V.
User
Author

Hi again,

And one more thing, is it possible to upload the site from another PC?

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Posted on the from ATHANASIOS V.
Incomedia
Elisa B.
Incomedia

Hello!

Have you already tried contacting your hosting provider, so to check if everything is correctly set on their side? Also, please try to repeat the operation after having disabled firewall and antivirus and having started the program as administrator, so to make sure that nothing is blocking the necessary software connection. 

Please let me know. Kind regards.

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Posted on the from Elisa B.
 ‪ KolAsim ‪ ‪
 ‪ KolAsim ‪ ‪
Moderator
Best User of the month IT
ATHANASIOS V.
Hello!! Exactky,the thing is that when i go back  in these sections (page properties,expert)there is nothing there,no code,nothing ,blank. Could they have moved somewhere else? Thanks again

... The chat code is in HEADER in an HTML Code Object positioned on the left side, as indicated in the STAMP ... ...ciao ...

.

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Posted on the from  ‪ KolAsim ‪ ‪
ATHANASIOS V.
ATHANASIOS V.
User
Author
Elisa B.
Hello! Have you already tried contacting your hosting provider, so to check if everything is correctly set on their side? Also, please try to repeat the operation after having disabled firewall and antivirus and having started the program as administrator, so to make sure that nothing is blocking the necessary software connection.  Please let me know. Kind regards.
Hi Elisa,

Ok, it was a momentarily glitch of the firewall

Thank you

 ‪ KolAsim ‪ ‪
ATHANASIOS V. Hello!! Exactky,the thing is that when i go back  in these sections (page properties,expert)there is nothing there,no code,nothing ,blank. Could they have moved somewhere else? Thanks again ... The chat code is in HEADER in an HTML Code Object positioned on the left side, as indicated in the STAMP ... ...ciao ... .
Hi KolAsim

Yes spotted it already,

Thanks again

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Posted on the from ATHANASIOS V.