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Myron A.
Myron A.
User

Marketplace Templates - Live Preview  en

Autore: Myron A.
Visite 1495, Followers 1, Condiviso 0  

Why is it that many of the X5 templates offered in the Marketplace do NOT work when I try them out on my Apple iPad?

No matter what Menu option I choose, only the Home Page is displayed.

Not very reassuring when it comes to making a purchase decision!

Postato il
7 RISPOSTE
Aleksej H.
Aleksej H.
Moderator

Hello.I have sent a notification about your question to the employees of the company.

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Postato il da Aleksej H.
Incomedia
Elisa B.
Incomedia

Hi Myron, 

thank you for getting in touch. 

Does this happen with any template or with some only? Which ones for instance?

Thanks! Kind regards.

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Postato il da Elisa B.
Myron A.
Myron A.
User
Autore

Hi Elisa,

Try the new FundRaising template to begin with.

NOTE: You'll need an Apple iPad to test things out for yourself.

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Postato il da Myron A.
Incomedia
Elisa B.
Incomedia

Hi Myron, 

I reported this internally so we can better analyze the issue, I will keep you posted. 

Thanks! Kind regards.

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Postato il da Elisa B.
Myron A.
Myron A.
User
Autore

Hi Elisa,

Still no feedback from you!

The Music School template is another example that does not function properly when viewed on the Apple iPad.

I would like to purchase more templates from Incomedia, but without properly working demos, it is hard to have any confidence to do so.

Please look into this.

Thank you.

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Postato il da Myron A.
Incomedia
Elisa B.
Incomedia

Hi Myron,

I will let you know as soon as I get more information about the issue. 

Thanks! Kind regards.

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Postato il da Elisa B.
Myron A.
Myron A.
User
Autore

Really, Elisa? It has been nearly a month since I first reported this issue. Why would it take SO LONG to get an answer?

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Postato il da Myron A.