Emails from forms come from admin email address rather than the sender's email 
Autore: D Featherstone
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I recently upgraded to 2022 X5 Pro version. I use a lot of contact forms and all emails are coming from my admin email address rather than the sender's email. This is making it difficult to work. I cannot find a way of stopping this happening. In my previous X5 pro version, it works fine.
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Autore
I should have added that the Help section in the website builder says to open the data management window and change it from there. I cannot find the data management window to do this.
Hello,
Check the help file (here in French). But now the email adress configured in step 5 re-writes all emailsadresses to use the admin email and to avoid to have any emailing source issues.
Wait other confirmation from other users or incomedia support to enforce my reply.
Enjoy!
Axel
Autore
Thank you very much for your post Axel. Even though my French is pretty poor, I was able to find the section. Thank you for taking the time to explain. It does mean that I won't be using the new version of X5 for my main website - having all the emails coming from the admin email makes what I do unworkable. I'm very disappointed, as I have used X5 for many years now.
Best wishes
Debbie
Pls wait an Incomedia confirmation to be sure.
But If I remember well he has been explained by Stefano from Incomedia here on the help center
Pls check this one
https://helpcenter.websitex5.com/it/post/250898
Autore
Thank you again Axel. Yes, it seems there's no way aroud it using X5. I'm already trying out a different website builder - I've yet to discover if I'll have the same problem
Agree with you.... Incomedia prefers to do that to reduce technical support....
It's a pity.
Autore
It is a pity Axel. In fact, the website builder I tried was too simple and didn't even include forms. I've now tried a couple of online form builders and as Stefano said in his post, it is the same issue. It is a real problem for me, and is going to cause me to miss emails (my forms are nearly all clinical measures repeated over a few months) as they come through from individual patients. It's going to get worse too as my programme is about to be used by at least one NHS trust. I expected there to be clinical governance issues with the hospital trusts to overcome, but did not anticipate my upgraded X5 to be the cause of the problem!
Hello,
To help you may be you can add an external form script into your project to bypass this issue.
This one could be a good alternative. Need to be investigated
https://www.phpjabbers.com/php-contact-form-generator/
And here others (free):
https://www.apphp.com/index.php?page=product&pc=PHPCF
https://www.apphp.com/index.php?page=product&pc=PHPDF
https://www.apphp.com/index.php?page=product&pc=JSAFV
https://www.apphp.com/index.php?page=product&pc=PHPFB
Hope this helps
Enjoy!
Axel
Autore
You have been so helpful Axel - thank you. I will investigate further
Best wishes
Debbie
Toc toc,
Solution is here on my demo : https://wsx5demo.afsoftware.fr/index.html
I have integrated their script into and iframe with an HTML object and just changed the destination email.
Very great and not to complicate
And the email is sent with the customer email address put into the field
Enjoy!
Axel
Autore
Thanks yet again Axel. I found the apphp site earlier from the links you sent me. Great for a short form I agree, although I'm a clinician with little to no IT expertise. My clinical measures are pretty long and there are several of them. To give you an idea, here is the first measure everyone completes: www.tinnituseprogram.org/tfi.html There are also reframing tools (they are for cognitive behavioural therapy) used a lot by a lot of individual people such as the Meaning Adjuster
I'm going to have to keep using X5 pro v17 at least for the time being until I either find an alternative I can use which means it needs to be idiot-proof ;) or transfer in to v22 and try wading through everything coming from my admin email
Best wishes
Debbie
Hello, Featherstone.
Try this mail form builder. It's free for you.
https://cloud.yandex.com/en/services/forms
I can't say that this will solve the problem, but it's worth a try. According to the description, this is a very lightweight constructor with a lot of settings, and the main thing in your business is that you can customize reports.
Autore
It IS worth a try! Many thanks :)
Debbie
Hello,
Regarding your strong needs with the form, so the good example for you is here
https://www.apphp.com/index.php?page=product&pc=PHPFB
And their example is here...
All fields are customizable.
And it is Free
Enjoy!
Axel