WebSite X5Help Center

 
Natcha V.
Natcha V.
User

Problems with website  en

Autore: Natcha V.
Visite 1302, Followers 1, Condiviso 0  

Dear Incoimedia,

I am facing some problems with the website Thai Chili Restaurant. This website is running with the Incomedia Website X5. The problem is:
* I wanted to change some text in the website. But I also deleted a folder in the website ( the folder "Maandmenu" under "Menu"). But now the export to internet is not working any more. When I try to export the website it says: "Error with making the folder". May be it has somethig to do with me deleting the folder, but I see no way to undo that.

Our restaurant is re-opening September 29, so I wanted to put that on the website. Is it possible to fix this problem quickly?

By the way. I also bought the "new version" of the Website X5 this week, so I can update the website (or put the website on this new version?). But that is something that does not need any hurry.

I hope you can help me soon.

Best regards,

Natcha and Geurt Visser

Postato il
7 RISPOSTE - 2 UTILI
John S.
John S.
User

Are your website hosted at one.com?

You can use a FTP-program like FileZilla to upload your website, as a workaround.

Leggi di più
Postato il da John S.
Incomedia
Elisa B.
Incomedia

Hi there!

Can you please post a screenshot of the error message you get? 

Also, please try to press CTRL+Preview and then export the whole website again. 

Thanks! Kind regards.

Leggi di più
Postato il da Elisa B.
Natcha V.
Natcha V.
User
Autore

Thanks for the reactions. The export unfortunately doesn't work after CTRL+Preview.

Leggi di più
Postato il da Natcha V.
Incomedia
Elisa B.
Incomedia

Hi Natcha, 

is one.com as your hosting provider?

Thanks! Kind regards.

Leggi di più
Postato il da Elisa B.
Natcha V.
Natcha V.
User
Autore

That is one.com.

I already used FileZilla for the immediately necessary changes (thanks for the tip). That worked. But I also want to make some other changes and that is more convenient via the Incomedia program.

Leggi di più
Postato il da Natcha V.
Incomedia
Elisa B.
Incomedia

Hi there!

You may want to contact One.com so to possibly ask for a new correct destination folder. 

Thanks! Kind regards.

Leggi di più
Postato il da Elisa B.