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Natcha V.
Natcha V.
User

Problems with website  en

Autor: Natcha V.
Visitado 1630, Followers 1, Compartido 0  

Dear Incoimedia,

I am facing some problems with the website Thai Chili Restaurant. This website is running with the Incomedia Website X5. The problem is:
* I wanted to change some text in the website. But I also deleted a folder in the website ( the folder "Maandmenu" under "Menu"). But now the export to internet is not working any more. When I try to export the website it says: "Error with making the folder". May be it has somethig to do with me deleting the folder, but I see no way to undo that.

Our restaurant is re-opening September 29, so I wanted to put that on the website. Is it possible to fix this problem quickly?

By the way. I also bought the "new version" of the Website X5 this week, so I can update the website (or put the website on this new version?). But that is something that does not need any hurry.

I hope you can help me soon.

Best regards,

Natcha and Geurt Visser

Publicado en
7 RESPUESTAS - 2 úTIL
John S.
John S.
User

Are your website hosted at one.com?

You can use a FTP-program like FileZilla to upload your website, as a workaround.

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Publicado en de John S.
Incomedia
Elisa B.
Incomedia

Hi there!

Can you please post a screenshot of the error message you get? 

Also, please try to press CTRL+Preview and then export the whole website again. 

Thanks! Kind regards.

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Publicado en de Elisa B.
Natcha V.
Natcha V.
User
Autor

Thanks for the reactions. The export unfortunately doesn't work after CTRL+Preview.

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Publicado en de Natcha V.
Incomedia
Elisa B.
Incomedia

Hi Natcha, 

is one.com as your hosting provider?

Thanks! Kind regards.

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Publicado en de Elisa B.
Natcha V.
Natcha V.
User
Autor

That is one.com.

I already used FileZilla for the immediately necessary changes (thanks for the tip). That worked. But I also want to make some other changes and that is more convenient via the Incomedia program.

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Publicado en de Natcha V.
Incomedia
Elisa B.
Incomedia

Hi there!

You may want to contact One.com so to possibly ask for a new correct destination folder. 

Thanks! Kind regards.

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Publicado en de Elisa B.