Not update Incomedia Domain server after new puchase 
Autore: Marginean Peczi A.
Visite 818,
Followers 1,
Condiviso 0
Hello. I had a Website x5 Pro license valid until December 2022, with the free domain provided by you at the address marginean-peczi-a.websitex5.me, then I purchased a new license valid until November 2023 with the free domain at the address marginean-peczi-aurelian-adrian.websitex5.me. The email address I connected with is ***.
Now when I want to load the website in the Website X5 program, the old domain address appears, which is expired.
I also get the error, "unable to connect to server"What can I do to fix this problem?
Thanks.
Postato il
Hello. I sent a notification about your question to the company employees, expect an answer from them here in the comments.
Hello Marginean
I can confirm that you should still be able to export onto https://produselemele.ro/ but it is probably reporting an error to you because it looks like some important files outside of public_html were deleted by mistake.
Did you edit or move any files that were outside public_html?
In order to fix this, I will have to ask the developers to clean the hosting space completely and you will have to upload the website again
Let me know if that is okay with you
I remain available here
Stefano
Autore
Yes, i edited and moved some files, please clean the hosting space completely, and i will upload the site again after the cleaning of the hosting space. Thank you!
Hello Marginean
The folder structure was recreated. Please try again and let me know if it works now
Stefano
Autore
Yes, now is working with custom domain, but the incomedia domain is still not updated in Website X5 software.
Hello Marginean
Yes, this is correct. The webspace will remain visible with the following message displayed below:
I remain available here
Stefano