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Marcus Vinicius Rocha Da Silva
Marcus Vinicius Rocha Da Silva
User

License renewal  en

Autore: Marcus Vinicius Rocha Da Silva
Visite 1197, Followers 1, Condiviso 0  

My X5 Pro license is going to expire next month, but I took advantage of the discount offer and bought a new one. If I activate it, will I lose the remaining time of the current license or will the new period be added to the end of this one?

Thanks in advance,

Marcus Vinícius

Postato il
7 RISPOSTE
Aleksej H.
Aleksej H.
Moderator

Hello. As far as I remember, the new period will be added to your current period.

I sent a notification about your question to the company employees, expect an answer from them here in the comments.

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Postato il da Aleksej H.
Incomedia
Elisa B.
Incomedia

Hi!

Since you purchased a new license instead of extending the existing one, I would suggest you to wait until the expiration date before activating it. Once your original license expires you can reinstall the software and activate it with the new license. 

Thanks! Kind regards.

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Postato il da Elisa B.
Marcus Vinicius Rocha Da Silva
Marcus Vinicius Rocha Da Silva
User
Autore

Oh, thanks Elisa! I didn't know that there was difference between the processes. Would be possible to change the new license for an extension, in order to avoid the reinstall need?

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Postato il da Marcus Vinicius Rocha Da Silva
Incomedia
Elisa B.
Incomedia

Hi Marcus,

We can disable this new license and possibly add a new extension code so to extend the other license for a further 12 months, but please consider that in this way you would lose the 12 months included with the purchase of the new license. 

Please let me know how you wish to proceed.

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Postato il da Elisa B.
Marcus Vinicius Rocha Da Silva
Marcus Vinicius Rocha Da Silva
User
Autore

Hi Elisa!

There isn't any practical difference, correct? I really would like to obtain the renew code, so I won't need to uninstall and reinstall the software.

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Postato il da Marcus Vinicius Rocha Da Silva
Incomedia
Elisa B.
Incomedia

Hi!

We extended your existing license and disabled the one you purchased with the order 209617527

Thanks! Kind regards.

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Postato il da Elisa B.