The Incomedia employees should write what the difference refers to.

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Evo > Standard Support

Pro > Priority Support

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I'm a normal user of WebSite X5 and I don't make a distinction between Evo and Pro in the community.

Maybe the priority support relates to help by phone and email, I have no idea.

Incomedia staff could respond during normal office hours in Europe.

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Sales advice/technical customer service for WebSite X5

(Monday - Friday: 8:30 a.m. - 1:00 p.m. and 2:00 p.m. - 5:30 p.m. CAT/CEST)

https://www.incomedia.eu/de/kontakt.html

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Hi Glen, 

with the priority support, we first reply to the requests of users having an active Pro license, and then to the others. 

Thanks! Kind regards.

Elisa B, it's not like that, I'm your long-time user and I don't see a difference in support... I'm sorry that the application is not upgraded according to the rules and laws of the profession. This forum is proof that the application has serious problems with debugging and testing...