WebSite X5Help Center

 
Giannis T.
Giannis T.
User

How do I disable sending Confirmation Email to the customer's ?  en

Autore: Giannis T.
Visite 445, Followers 1, Condiviso 0  

I want to disable the feature that I send an order confirmation email to the customer email. I do not want this function, I want only me to receive the customer order.

Postato il
6 RISPOSTE - 1 UTILE
Daniel W.
Daniel W.
User
Utente del mese DEUtente del mese EN

Here Incomedia would have to explain whether this option even exists.

Apparently this option is not provided in WebSite X5, probably for legal reasons so that no one can place orders with a different email address.

Leggi di più
Postato il da Daniel W.
Daniel W.
Daniel W.
User
Utente del mese DEUtente del mese EN

In Germany ...

----- Translated with Google -----

Order and order confirmation

If a customer orders in your shop, you must immediately confirm the order by email and inform the buyer that the order has been placed. This information requirement for online shops applies to both the B2B and B2C sectors.

>> https://www.e-recht24.de/artikel/ecommerce/10016-neue-informationspflichten-onlien-shops-haendler-1-9-2016.html# (German)

------------------------------------

Leggi di più
Postato il da Daniel W.
Incomedia
Eric C.
Incomedia

Hello Giannis,
unfortunately this option is not available, users will receive an e-mail either before or after the payment, when an order is places.

Eric

Leggi di più
Postato il da Eric C.
Axel  
Axel  
User
Utente del mese FR
Eric C.
users will receive an e-mail either before or after the payment, when an order is places. Eric

For me, this option is working ONLY with Paypal.
@Stefano, can you confirm this option does not works for custom or other payment !

Axel

Leggi di più
Postato il da Axel  
Axel  
Axel  
User
Utente del mese FR

@Stefano, and specially to receive an email after the payment.... because with a custom payment there is no action between the website and the custom bank code.

Yes or no ?

Leggi di più
Postato il da Axel  
Incomedia
Eric C.
Incomedia

Hello Axel,
it is as you mentioned, the option of the e-mail after the payment is related to having PayPal as the payment method.

Eric

Leggi di più
Postato il da Eric C.