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Giannis T.
Giannis T.
User

How do I disable sending Confirmation Email to the customer's ?  en

Autor: Giannis T.
Besucht 435, Followers 1, Geteilt 0  

I want to disable the feature that I send an order confirmation email to the customer email. I do not want this function, I want only me to receive the customer order.

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6 ANTWORTEN - 1 NüTZLICH
Daniel W.
Daniel W.
User
Nutzer des Monats DENutzer des Monats EN

Here Incomedia would have to explain whether this option even exists.

Apparently this option is not provided in WebSite X5, probably for legal reasons so that no one can place orders with a different email address.

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Gepostet am von Daniel W.
Daniel W.
Daniel W.
User
Nutzer des Monats DENutzer des Monats EN

In Germany ...

----- Translated with Google -----

Order and order confirmation

If a customer orders in your shop, you must immediately confirm the order by email and inform the buyer that the order has been placed. This information requirement for online shops applies to both the B2B and B2C sectors.

>> https://www.e-recht24.de/artikel/ecommerce/10016-neue-informationspflichten-onlien-shops-haendler-1-9-2016.html# (German)

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Gepostet am von Daniel W.
Incomedia
Eric C.
Incomedia

Hello Giannis,
unfortunately this option is not available, users will receive an e-mail either before or after the payment, when an order is places.

Eric

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Gepostet am von Eric C.
Axel  
Axel  
User
Nutzer des Monats FR
Eric C.
users will receive an e-mail either before or after the payment, when an order is places. Eric

For me, this option is working ONLY with Paypal.
@Stefano, can you confirm this option does not works for custom or other payment !

Axel

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Gepostet am von Axel  
Axel  
Axel  
User
Nutzer des Monats FR

@Stefano, and specially to receive an email after the payment.... because with a custom payment there is no action between the website and the custom bank code.

Yes or no ?

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Gepostet am von Axel  
Incomedia
Eric C.
Incomedia

Hello Axel,
it is as you mentioned, the option of the e-mail after the payment is related to having PayPal as the payment method.

Eric

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Gepostet am von Eric C.