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Jay C.
Jay C.
User

Contact Page Not Working error for site owner: Invalid domain for site key  en

Autore: Jay C.
Visite 68, Followers 1, Condiviso 0  

Good morning

Happy New Year!

I've running X5 Pro for a couple of years now

www.hipequip.com, and bolondicleaningheads.com

Unfortunately my Contact page is not working since your latest update on my www.hipequip.com

ERROR for site owner: Invalid domain for site key

reCaptcha v2 has stopped working, tried implementing your website x5 Captcha

Nothing works??

I hope you have some sort tutorial coming shortly regarding Sitemaps ping endpoint

Please advise

Thanks

Jay

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Eric C.
Incomedia

Hello Jay,
I've tried to use the contact forms on both websites you mentioned, but encountered no issues with the captcha, is the error still being displayed for you?
If so, are you using some specific browser or following some specific steps when you reach the captcha?

Eric

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Postato il da Eric C.
Jay C.
Jay C.
User
Autore

Hi Eric

Contact page for bolondicleaningheads.com is working fine as I have not uptated it with your most resent version

However hipequip.com contact page still does not work after your update

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Postato il da Jay C.
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Eric C.
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Hello Jay,
I've checked again on www.hipequip.com, but am not encountering the error.
Is the screenshot you attached from the online website or from the WebSite X5 preview?
Searching for the error message, I see that the common suggestion is deleting the current site key that is not working and getting a new one.
Could you try this in Step 1 - Privacy and Security in the reCaptcha v2 settings?

Eric

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Postato il da Eric C.
Jay C.
Jay C.
User
Autore

Hi Eric

I did delete the current site key that is not working and installed a new one

Unfortunately that did not solve the problem

Thanks

Jay

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Eric C.
Incomedia

Hello Jay, 
currently it has stopped working for me as well, although I do not see the error you had, what happens is simply that the green flag on "I am not a robot" disappears after clicking "Send".
What issue are you encountering when using the WebSite X5 captcha instead of reCaptcha?

Eric

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Postato il da Eric C.
Jay C.
Jay C.
User
Autore

Hi Eric

I'm encountering the exact same issue when using the WebSite X5 captcha

Thanks

Jay

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Postato il da Jay C.
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Eric C.
Incomedia

Hello Jay,
the WebSite X5 captcha should be displayed like this:

The error screen in your first message had the reCaptcha logo, so it's unlikely that the same error could be displayed with this other system.
Have you uploaded the website after switching captcha system?

Eric

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Postato il da Eric C.
Jay C.
Jay C.
User
Autore

Hi Eric

I tried that Website X5 captcha and just like that

So it must an issue with GoDaddy

I will go though it with them and let you know

Thank you for your help

Thanks

Jay

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Postato il da Jay C.