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M. Bogataj
M. Bogataj
User

Recaptcha on mail forms stopped working  en

Autore: M. Bogataj
Visite 673, Followers 1, Condiviso 0  
Parole Chiave: website x5 pro 2023.3

Hello,

when we installed last few update, on mail form don't work SUBMIT button when reCAPTCHA is enabled. Websites published before last updates few month ago works fine. What can be a reason?

Regards,

Marjan B.  

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4 RISPOSTE
Incomedia
Eric C.
Incomedia

Hello Marjan,
do you have a link for the page containing the contact form with the captcha that is not working?

Eric

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Postato il da Eric C.
Incomedia
Eric C.
Incomedia

Hello Marjan,
inspecting the pages when trying to send the contact form after clicking on the captcha, I notice that an error 500 occurs for the captcha.
I would suggest contacting your hosting provider for further details about the error, as we cannot access this information, and also check which PHP version they are using.

Eric

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Postato il da Eric C.