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Bebe Godeanu
Bebe Godeanu
User

I can't receive e-mails sent from my website's e-mail form!  en

Autore: Bebe Godeanu
Visite 1097, Followers 1, Condiviso 0  

the link with the contact form of the website created is :

https://www.jucariilemn-si-confectiimetalice.ro/contact.html

and the email address set in the software Incomedia is : ***

See the attached file.

The problem is that I cannot receive any message from anybody who send a message from the website's sending form. 

Postato il
12 RISPOSTE
Daniel W.
Daniel W.
User

In WebSiteX5, under ...

5 Export > Export the website to the Internet / Parameters

___________/ Email /

... a domain email address must be entered, not a Gmail email address.

Domain mailadresse = contact(at)jucariilemn-si-confectiimetalice.ro <--- replace the (at) with @

First create this domain email address with the web host in the customer area and, if desired, set up an email forwarding to the Gmail email address with the web host in the customer area.

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Postato il da Daniel W.
Daniel W.
Daniel W.
User

If it doesn't work with the domain email address, then the "script for sending emails" may need to be changed.

I live in Germany and use the web host Hosteurope. "PHPMailer (recommended)" doesn't work for me, so I set the "standard script".

If the web host does not allow emails to be sent via PHP script for security reasons, then “SMTP authentication” would have to be set.

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Postato il da Daniel W.
Bebe Godeanu
Bebe Godeanu
User
Autore

thank you all for your answer. i will try and let you know if it work.

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Postato il da Bebe Godeanu
Bebe Godeanu
Bebe Godeanu
User
Autore

I contacted the web host provider  and they told me that I need to insert SMTP, SSL  and 465 as the number for port - see the details in the photo attached

SO , I  have the same error : I can't receive e-mails sent from my website's e-mail form! 

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Postato il da Bebe Godeanu
Incomedia
Eric C.
Incomedia

Hello,
was the "SMTP address" left empty for the screenshot, or is it like that in the current settings as well?
I would also like to confirm: did you try to use PHP mailer while setting the domain e-mail address instead of the Gmail one, using this address also in contact forms and similar objects?

Eric

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Postato il da Eric C.
Bebe Godeanu
Bebe Godeanu
User
Autore

Yes first time I use  PHP  mailer settings together with the email address of the website not gmail ,  THEN I tried  LAST TIME  the version with SMTP  and the email address of the website together with other settings  offered by web host provider.

The settings in the CPANEL are simple and already made.

. VERY FRUSTRATED !  I asked for help from  web host provider and from this help center of website x5 and the problem was unsolved. I design again the website in the worst version possible without the email address of the website , just info with a yahoo mail address.

I lost a few weeks and nothing.

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Postato il da Bebe Godeanu
Daniel W.
Daniel W.
User

With SMTP, the SMTP address must also be entered, otherwise it won't work.

Name the web hosting provider and post a screenshot of the SMTP settings.

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Postato il da Daniel W.
Daniel W.
Daniel W.
User

If the web hosting provider is sitebunker.net, there is no information about SMTP in the knowledge base.

There is probably only the ticket system here to get further information.

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Postato il da Daniel W.
Bebe Godeanu
Bebe Godeanu
User
Autore

Dear Daniel

Yes, sitebunker.net  is the web-hosting provider . And I asked and received all info necessary. Please see screenshot attached. The web host provider asked me to insert the email address of the website and I did it .   What other things should I try ???   It is just useless  this fancy software WEBSITE X5 , 

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Postato il da Bebe Godeanu
Incomedia
Eric C.
Incomedia

Hello,
as in the previous screenshot, in this screenshot as well I can see that the SMTP Address was left empty.
Is there a reason for this? The provider should have given you info about it.

Eric

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Postato il da Eric C.
Bebe Godeanu
Bebe Godeanu
User
Autore

Hi Eric.  Thanks for your answer. I will ask the webhost provider and I come back with an answer.

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Postato il da Bebe Godeanu
Miguel Galarza
Miguel Galarza
User

Try configuring as follows:

1) Script type: SMTP authenticated
2) SMTP address: jucariilemn-si-confectiimetalice.ro (without www.)
3) Encryption mode: SSL
4) Port 465
5) User name: The email you enter in the images. prodofine jucariilemn-si-confectiimetalice.ro (the at sign is in the space - I omitted it - because emails are hidden here in the forum)
6) The email password (What you must have)
7) Sender for sending emails: prodofine jucariilemn-si-confectiimetalice.ro

This is how I configure it on my site: See screenshot.

Finally, in your cpanel you must redirect (or triangulate - forwarders) your personal email. hotmail, outlook, gmail, etc. for the server to send you a copy or a notice that someone contacted you.

greetings.

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Postato il da Miguel Galarza