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Lewis W.
Lewis W.
User

Error reading installation file  en

Autore: Lewis W.
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After running the latest installer I try to run the activation but all it does is show a loading icon on my mouse then stops. I check the log and it says...

"Error reading installation file: Object of reference not set to an instance of an object."

Can someone please explin what this is referring to and why it's happening?

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3 RISPOSTE
Incomedia
Eric C.
Incomedia

Hello Lewis,
I am sorry about the issue.
At what step during the installation/activation does this occur, exactly?
Thank you.

Eric

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Postato il da Eric C.
Lewis W.
Lewis W.
User
Autore

Hi.

Looking at the log it seems to happen during/after the installation, then will give the same error in the log when you click on the desktop shortcut to activate it.

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Postato il da Lewis W.
Incomedia
Eric C.
Incomedia

Hello Lewis,
could you please check the situation after a reinstall of the software with these steps?

1) Uninstall the software in the standard way, from the Windows panel.
2) Go to the path C:\Users\YourUserName\AppData\Local\Incomedia and delete the folder corresponding to your version of the software (it should be WebSite X5 - Evo).
3) Restart the PC.
4) With the antivirus and firewall temporarily disabled, run as admin the installer you can find here: https://www.websitex5.com/download/v2024.1/wsx5_ev.exe

Eric

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Postato il da Eric C.