Error reading installation file 
Author: Lewis W.
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After running the latest installer I try to run the activation but all it does is show a loading icon on my mouse then stops. I check the log and it says...
"Error reading installation file: Object of reference not set to an instance of an object."
Can someone please explin what this is referring to and why it's happening?
Posted on the
Hello Lewis,
I am sorry about the issue.
At what step during the installation/activation does this occur, exactly?
Thank you.
Eric
Author
Hi.
Looking at the log it seems to happen during/after the installation, then will give the same error in the log when you click on the desktop shortcut to activate it.
Hello Lewis,
could you please check the situation after a reinstall of the software with these steps?
1) Uninstall the software in the standard way, from the Windows panel.
2) Go to the path C:\Users\YourUserName\AppData\Local\Incomedia and delete the folder corresponding to your version of the software (it should be WebSite X5 - Evo).
3) Restart the PC.
4) With the antivirus and firewall temporarily disabled, run as admin the installer you can find here: https://www.websitex5.com/download/v2024.1/wsx5_ev.exe
Eric