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Gerrit D.
Gerrit D.
User

X5 crash after latest update  en

Autore: Gerrit D.
Visite 436, Followers 1, Condiviso 0  

X5 crashed today (4 Sept) after doing the latest update. 

The program will not launch.

I need to do price updates on my websites.

How do we fix this, See attachments.

Regards,

Gerrit de la Rey

Postato il
3 RISPOSTE - 1 UTILE
Aleksej H.
Aleksej H.
Moderator

Hello.
1) Check that you don't have empty cells on the pages. Add empty Tex objects to them.


2) Temporarily disable your antivirus, firewall and any other protection.
3) Restart your computer and don't run any other programs.
4) Remove and install the latest stable version of the program. You can download it in your personal account.
5) Uninstall .NET Framework.

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Postato il da Aleksej H.
Incomedia
Elisa B.
Incomedia

Hi Gerrit, 

thank you for getting in touch. 

If I understand correctly, you performed an updated to the current beta version and since then you can no longer start the program, is this correct? What Windows version do you have?

Thanks! Kind regards.

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Postato il da Elisa B.
Gerrit D.
Gerrit D.
User
Autore

A re-install of  version 2024.2.8, has fixed the problem.

regards,

Gerrit

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Postato il da Gerrit D.