Login problems 
Autore: David G.
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I have login problems with the access management.
I login with the correct user name and password and I get a message - incorrect user name or password.
It then gives me - Email and password entry - I then enter these and it then logs me in.
Website X5 Pro 2024.4.8
Thanks
David
Postato il
First thing i would try is to clear cookies from your webbrowser.
Autore
Hi Andre,
Thank you for you reply, I clear all the cookies but this didn't fix the issue.
Hello David,
I am sorry for the inconvenience.
Could you please change the password for your user and re-export the website, and check if you encounter the same issue with the new password?
Thank you.
Autore
Hi Eric,
I have found in the Login/Logout setup it says Username & Password with the entry boxes having these words greyed. when you enter the username and password you get the error wrong user or password.
I have changed the greyed username entry box to Email and enter the details this way , and goes straight in.
I thick the setup label need to say Email not Username.
Thanks for your help.
David