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G B.
G B.
User

Issue with Project Visibility After Upgrade from pro2024 to pro2025  en

Autore: G B.
Visite 135, Followers 1, Condiviso 0  

Hello,

After upgrading from version PRO2024 to PRO2025, it is not possible to make any visible changes to a project created in the previous version.

While it is technically possible to modify content or add new elements, these changes do not appear when using the preview function. The modifications are visible within the page editor, but they are not reflected in either the preview or the published version of the project.

I also can't change the name of the old project

Has anyone else reported a similar issue?

I remember encountering a similar problem a few versions ago, but I don’t recall how it was resolved back then.

I would greatly appreciate any help with this, as I am currently forced to continue working in the old version despite having paid for the upgrade.

Thank you in advance!

Postato il
4 RISPOSTE
Incomedia
Eric C.
Incomedia

Hello,
I am sorry about the issue.
Could you please temporarily disable your antivirus and firewall and open the preview by also pressing CTRL?
It will take a longer time to load, please let me know whether you do not see any changes even this way.

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Postato il da Eric C.
G B.
G B.
User
Autore

I don't have a antivirus or firewall.

When I press CTRL it's the same.

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Postato il da G B.
Incomedia
Eric C.
Incomedia

Could you please provide me with a copy of the project so that I may check whether the issue is related to the project itself or instead to your instance of the software?
You can export it in Step 5 - Export, choosing the “Export the project” option to generate an IWZIP file.
You can then upload the file with https://www.swisstransfer.com/ or similar services, and provide a download link at support @ incomedia.eu (without the spaces).
Thank you.

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Postato il da Eric C.
G B.
G B.
User
Autore

Spedito via swisstransfer.com 

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Postato il da G B.