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O. Aas-Hanssen
O. Aas-Hanssen
User

Not getting email to notify received comment in the blog  en

Autore: O. Aas-Hanssen
Visite 219, Followers 1, Condiviso 0  

Trying to make a blog, but I don't get emails to notify me about comments. Don't know how I can read from the database either?

Regards Ole Andreas

Postato il
7 RISPOSTE - 1 UTILE
Daniel W.
Daniel W.
User
Utente del mese DEUtente del mese EN

With some web hosts, the check mark must be removed so that the website operator also receives an email, see screenshot

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Postato il da Daniel W.
O. Aas-Hanssen
O. Aas-Hanssen
User
Autore

Hi, there was no difference. Still no reply email.  /Ole

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Postato il da O. Aas-Hanssen
Daniel W.
Daniel W.
User
Utente del mese DEUtente del mese EN

Is a domain email address specified in the email parameters?

Maybe also test a domain email address at "Blog: Article page".

Otherwise, wait for the Incomedia employees, who should be online here from Monday.

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Postato il da Daniel W.
Incomedia
Elisa B.
Incomedia

Hi!

Please let us know if you are using a domain e-mail: if you don't please try to change address and set one that has the same domain as your website. 

Thanks!

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Postato il da Elisa B.
O. Aas-Hanssen
O. Aas-Hanssen
User
Autore

Hi,
I added the email address admin.oleweb.eu, but I still haven't received any email back.
Best regards,
Ole Andreas

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Postato il da O. Aas-Hanssen
Daniel W.
Daniel W.
User
Utente del mese DEUtente del mese EN

I entered my private email address (My name @ freenet.de) in the blog settings for the comments and also received an email to my private email address during the test.

The email address as an example has been given spaces so that it is not converted to *** here.

My domain email address is entered in the “Email” tab under the parameters.

I'm using WebSite X5's Pro 2026.2.4 version.

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Postato il da Daniel W.
Incomedia
Elisa B.
Incomedia

Hello,

could you please provide us with more information about the settings you have configured for outgoing emails?

We would also ask you to check whether the emails may have been automatically moved to the Spam/Junk folder instead of reaching the inbox.

This information will help us investigate the issue more thoroughly.

Thank you!

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Postato il da Elisa B.