WebSite X5Help Center

 
Percival R.
Percival R.
User

Help with ai-generated project  en

Autore: Percival R.
Visite 94, Followers 1, Condiviso 0  

Hi,

I used X5 Pro’s AI-assisted wizard to generate a website. After spending several days correcting and fine-tuning it, I had a professional finished product with which I was satisfied.

When I tried to export the site, I was informed that some images required purchase. I then bought those images, completed regression testing, and then, satisfied with the results, tried to export again. This time I was told that two images still needed to be purchased (see the attached image). I clicked the “Buy” button for those images but received a “Generic Error” message.

Can someone advise how I should proceed to resolve this issue?

Thank you.

PS: I have plenty of credits available. So, I don’t believe this is a credit availability issue.

Postato il
5 RISPOSTE
Incomedia
Eric C.
Incomedia

Hello Percival,
I am sorry about the issue, could you provide a screenshow showing which images these are, so that I can check their ID and see if I encounter the same error?
Thank you.

Leggi di più
Postato il da Eric C.
Percival R.
Percival R.
User
Autore

Hi Eric:

Unfortunately, there is no indication of what the premium images are. Instead, I receive the attached error message when I click on the “Buy” button. If you'd like, I can email the actual project file to you.

Thanks.

Leggi di più
Postato il da Percival R.
Percival R.
Percival R.
User
Autore

FYI, I'm not prevented from exporting the project. I can successfully export the project despite this message.

Leggi di più
Postato il da Percival R.
Percival R.
Percival R.
User
Autore

How can I attach multiple files at a time? Since I don't know what image is being complained about, I can attach all 22 images if you like.

Leggi di più
Postato il da Percival R.
Daniel W.
Daniel W.
User
Utente del mese EN

The images can be packed into a ZIP file.

Incomedia employees will likely only be online here starting Monday during office hours in Italy.

Leggi di più
Postato il da Daniel W.