Hi  Procont P.,

I kindly ask you to copy the back up file (.bws) of your project. After taht please rename the copied file to .iwp. 

If the problem should still persist, please send me your .iwp to file@answers.websitex5.com. Please, put into the e-mail subject "Riccardo" and the post number "28307".

Thank you,

Noemi

Thank you for the reply!

Renaming the .bws to .iwp did not help, so I send you the original .iwp file by e-mail.

Thanks again for your help! 

Hello!

I am sorry if I write in the wrong place, but I have the same problem, tried renaming the backup file, did not work. Can you help please, hundreds of hours work gone :(

Dobrinka

Dear Dobrinka,

Renaming did not help to us. We sent the damaged file to Incomedia and waiting for repairment.

How you can send the file to Incomedia:

Ask "Noemi" from Incomedia OR start a new question from the opening page of http://answers.websitex5.com highlihting that you have a problem ( left side, life saver belt icon, yellow one.)

We did the same and within 48 hours Noemi answered asking to send them the damaged file, as you can read above. Pay attention to that:

1.you will receive a unique identifying number and a name, use this in the subject field of your mail

 2. send the mail to the e-mail address they give

 DO NOT send any other files to them to any mail as it will not be considered.

Anyways we are still waiting for the file repairment, hoping it is possible.

We will feed back to the readers after we have any answer.

 Regards,

Andrew D. 

How can i start a new question, i keep going in circles and cannot find "new topic" or something related ??

Thank you

You can start a new question from the main page:

http://answers.websitex5.com

On the top there is the title:

TYPE HERE YOUR QUESTION

 And there you go! 

Dear Noemi,

 Are there any news about our project file?

We desparately waiting for your reply!

Thank you,

Andrew D. 

Hi Andrew D.,

unfortunately we did not receive your project file. Please send it again to file@answers.websitex5.com

Thank you,

Noemi

Dear Noemi,

Sorry to hear that... we received the feedback e-mail from you on 12.04.2012, I attached a screen of it.

Anyways, I sent it again right now and also had your mail about arriving - please check and  confirm that you have it. 

Thank you very much,

best regards,

Andrew D. 

Dear Noemi,

Any news? Have you received the file?

 Best regards,

Andrew D. 

Hi Andrew D.,

yes we did receive the project file. Our software developers are currently trying to recover it. I will contact you as soon as possible.

Thank you!

Kind Regards,

Noemi

Thank you very much!

We do highly appreciate your  efforts!

Hi Andrew,

we have sent your the recovered file by e-mail.

Kind regards,

Noemi

Dear Noemi,

Thank you for the info! However we are a bit disappointed because from almost thirty pages only two could be recovered - this is not a solution, I hope you understand.

We do really highly appreciate your efforts. Maybe our case is unique, and the file had too much damage.

We suppose we should have made backups every week at least. It is advised to every user then, to make backup copies of their work reguralry.

Now we are rebuilding our site, copying content from the .html site, from page to page.

That is a pity. We hope this will not happen too frequently.

Thanks again for the help,

best regards,

Andrew D.