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Nigel P.
Nigel P.
User

HTML Codes in email - still  en

Autore: Nigel P.
Visite 1756, Followers 1, Condiviso 26  

Hi, my client receives his email on an iphone and the full HTML version shows all the html code. 

I have tried the changes in http://answers.websitex5.com/post/28425

 ___________________________________________________

Hi Sewing Emmen V. Fox ,

what you can do to avoid it this problem is this:In step 0 "Preferences" you select the "email form Skript type" for: Low level Skript

Sincerely,

Lisa

___________________________________________________

As you can see I am still getting HTML tags in the email, although much reduced. I think it still needs a bit more tidying to remove the <br/> tags and replace with a blank line

______________________________________________________

Dear Customer,<br /><br />Thank you for your purchase. Here you can find a Order's summary.<br /><br />

Below you can find the list of the ordered products, the billing information and the instructions about the shipping and the payment you have chosen.

Order number: 120507-DL66

Invoice Address/Shipping address Company: Test out email text probs on iphone

Name: Nigel Last name:

P Address: 1 somewhere Road 

Additional address information:

City:

Post Code: SN5

County:

Telephone: 00003234244

Email address: ***

Product list SAMPAMUK - Anti Mist Sample Pack - UK delivery 1 x £8.33 + VAT £1.67 = £10.00 Shipping - SAMPLE POSTAGE ONLY!: £5.00 Total VAT included: £15.00 Payment Shipping Your samples will be posted shortly and will be with you in 5 days (UK), 8 working days (EU) and up to 28 working days (Other) Please contact us if you need further information.<br /><br />Best Regards, Sales Staff.

_______________________________________________________

I am running

Incomedia WebSite X5 Evolution 9.0.10.1842 - www.websitex5.com" on W7 64bit

Nigel P

Postato il
4 RISPOSTE - 1 CORRETTO
Incomedia
Michele C.
Incomedia

Hello Nigel,

Could you please try to choose a different script type for the email under preferences in step 0? I guess you tried with the complete script and the low level script, you can try with low quality script as well, maybe this solve your problem.

Other question, the problem is only visible on the iphone of your client? Did you try to read the email from a different device? thank you

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Postato il da Michele C.
Nigel P.
Nigel P.
User
Autore

Hi Michele, I will try the script type change.

The pre change html emails worked OK on my PC but not on the iphone.

The changed script now appears on the PC as above in my email client (Thunderbird)

Nigel P

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Postato il da Nigel P.
Incomedia
Michele C.
Incomedia

Hello Nigel,

I notice from your previous post that hte problem is with the tag <br /> only in the custom parts of the email, you can try to modify these parts under the ecommerce configuration (step 4 -> shopping cart -> customers detail). From there you can try for examlpe to remove the space between the lines.

Hope this helps

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Postato il da Michele C.
Nigel P.
Nigel P.
User
Autore

Hi Michele, taking out the blank lines does not work, the <br /> tags still appear.

I have tested changing the preferences to ' Low quality Server Script' and this works with an android phone.

I have also verified that the Apple ihone is now working OK

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Postato il da Nigel P.