General error loading file 
Autore: Veronica B.
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When I try opening the programme, a notification box pops up saying "general error loading file". What should I do? Will my website layout and design stay the same if I have to reinstall?
Postato il
Hello Veronica,
you can safely try to reinstall WebsiteX5 without worries of lossing your projects.
If you still need help feel free to write back, thank you
Autore
Can you please write out step be step exactly what I need to do. It's my school website and I took on the challenge of setting it up but have not got great IT skills. So far I have uninstalled the programme, was I correct in doing this? Am not sure which version of incomedia I should be reinstalling (without losing all my files) and do I have to purchase a newer version?
All help would be greatly appreciated!
Kind reagrds
Veronica
Hello Veronica,
you can install the software again without worries about loosing your projects, what version of WebsiteX5 do you have? I see that there is no licence attach to your profile, is the software registered to an other email?
Keep me update, thank you
Autore
Hi Michele, yeah its probably under the school email address which ***, I think its version 7. Will check again tomorrow at work.
Autore
its version 7.0.11
Hello Veronica,
you can reinstall the software using the same email / password used for the original installation.
Since you have version 7 you cannot view your licence or download the software in your profile on answers, but you can download it at this link http://static.incomedia.eu/websitex5.com/v7/wsx5_ev.exe .
Keep me updated, thank you
Autore
Every time I click on this link, the following page pops up...
Forbidden
You don't have permission to access /websitex5.com/ on this server.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
After speaking to my boss, we've decided to go and buy the evolution 9 version.
Hello Veronica,
the link issue was because only the first part of the link was "read" as a link, you can copy the url and paste it in your browser and it works.
I'm glad you make the decision to get the evolution 9, it is surely the most complete and up to date.
Please feel free to write back if you need more information.
Veronica I help a lot of schools in Ireland and including ChernobylChildren.ie, Irish Pony Club etc... contact me below for more help if needed:
.
www.frankscybercafe.com
.