Hi Marta,

if you cannot find the answers, you can click on "Next" and create your post with your question, write title,tags, ecc.. and post it.

Hi Ricardo,

Thank you for your reply, but I thought that is what I was doing here, I did press next and it brought me here, but have not got a reply about how to contact the support team directly. Have you evern done that?

Thank you!

Hi Marta,

you can create a new post and set " private mode".

Thank you Ricardo, I will!

Ricardo, I must be totally dumb, because I find this support answers and posting the most useless and disturbing ever!

I keep choosing either 'question' of 'problem', typing the question or problem on the box on the right, then press Continue, and nothing happens! how on earth do I post and set it to private mode? to be quite honest, for this first question I entered so many places that I don't even remember now how I did it.

but when I try Open a new post here, I go back to the same window at the start, with the answers, and then I get stuck there.

Sorry, I'm rambling, but now I understand why I read so many complaints about support on this site, it's totally frustrating.