WebSite X5Help Center

 
Beáta B.
Beáta B.
User

On my web the page of KONTAKT doesn´t work. I don´t know why...  en

Autor: Beáta B.
Visited 866, Followers 1, Udostępniony 0  

ERROR = The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator to inform of the time the error occurred and of anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

WEB = http://www.beata-busova.com/index.html

Posted on the
7 ODPOWIEDZI
Sascha J.
Sascha J.
User

Never mind, I just noticed the Guestbook function needs .PHP.

Are you using the Guestbook function or the E-Mail Form?

Czytaj więcej
Posted on the from Sascha J.
Beáta B.
Beáta B.
User
Autor

:( I use e-mail form on my contact page... i try it change php to html but nothing :(

Czytaj więcej
Posted on the from Beáta B.
Paul M.
Paul M.
Moderator

Hi Beáta,

Check the user permissions (CHMOD) on the 'captcha' folder which WebSite X5 creates on your server  -  they should be set to '755'  -  anything else and the captcha may not work.

Kind regards,

Paul

Czytaj więcej
Posted on the from Paul M.
Beáta B.
Beáta B.
User
Autor

I found captcha folder but no numbers :( ufff too complicated

Czytaj więcej
Posted on the from Beáta B.
Beáta B.
Beáta B.
User
Autor

So the part of contact is correct, but when I want to send an email from there... it kicked error again

Czytaj więcej
Posted on the from Beáta B.
Paul M.
Paul M.
Moderator
Beáta B.
I found captcha folder but no numbers :( ufff too complicated

You need to contact your webhost and ask them to change the directory permissions for the captcha folder on your behalf, if it is beyond your own capability.  This is not a defect of WebSite X5  -  this is a server issue.

At the same time please ask your webhost if your server supports PHP version 5 and above.  You should be able to access your WebSite X5 online control panel at the following link:

http://www.beata-busova.com/admin/login.php

However, once again the server appears to be misconfigured, so it is important to discuss with your web host how to obtain a working PHP environment.  Many of the more advanced WebSite X5 features will not work correctly without PHP support, and this is clearly stated in the system requirements:

http://www.websitex5.com/en/system-requirements.html

Please keep us updated.

Czytaj więcej
Posted on the from Paul M.
Beáta B.
Beáta B.
User
Autor

Thank you, I tried to contact them.. Now I´m waiting for a response

Czytaj więcej
Posted on the from Beáta B.